Customer Care Specialist

Mister Car Wash; Tucson (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Free Unlimited Wash Club Membership

On-site Fitness Gym

Employee Game Room

Job summary

Mister Car Wash is looking for a Customer Care Specialist to join our HQ team in Tucson, Arizona. In this role, you will provide outstanding customer service, process feedback, and support key loyalty programs.

Ideal candidates are team-oriented, have 2 years of customer service experience, and can juggle multiple tasks. We offer competitive benefits, including medical and dental, a modern office, and a Free Unlimited Wash Club Membership.

Qualifications

• 2 years of customer service or retail experience required.
• Proficiency in MS Office Suite is preferred.
• Speaking fluency in Spanish is a plus.

Responsibilities

• Answer and respond to customer phone calls, emails, and field requests.
• Research and resolve customer issues.
• Fulfill requests for information and maintain account changes.
• Process customer comments and feedback.
• Perform data entry and database maintenance.

Skills

Customer service

Retail experience

MS Office Suite

Spanish fluency

Tools

Customer Care tracking software

Job description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

We’re currently seeking a Customer Care Specialist to join our HQ team.

The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.

What you will do

• Answer and respond to customer phone calls, emails, and field requests professionally and timely
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Perform data entry and database maintenance functions

How you will shine

• Team oriented with a positive attitude and willingness to learn
• 2 years of customer service or retail experience
• Availability to participate in extended hours and weekend shifts
• Juggling multiple projects, providing solutions and having a positive impact on the team
• Proficiency in MS Office Suite and Customer Care tracking software preferred
• Speaking fluency in Spanish is a plus

What motivates our team

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today!

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.