IT Support Tech I

Wayne-Finger Lakes BOCES; Village of Newark (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

IT Support Tech I at Wayne-Finger Lakes BOCES provides technical support including maintenance and installation for desktop and mobile device software and hardware. The role involves analyzing and resolving related problems under supervision, with no supervisory responsibilities.

Ideal candidates offer one of the specified educational paths, ranging from an associate degree to a combination of training and experience, to handle PC and mobile device issues effectively.

Qualifications

• Possession of an Associate’s Degree, or higher, in Computer Science, Engineering Technology or a related field; OR
• Possession of an Associate’s Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field; OR
• Graduation from high school or possession of a high school equivalency diploma AND two (2) years of full time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and maintenance of personal computers or mobile devices AND the resolution of software and hardware problems pertaining to these devices; OR
• An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.

Responsibilities

• This involves providing technical support including maintenance and installation for desktop and mobile device software and hardware.
• The incumbent must analyze and resolve problems relating to the above statement.
• Work is performed under the general supervision of a higher staff member.
• Supervision over the work of others is not a responsibility of this position.
• Does related work as required.

Education

Associate's Degree in Computer Science, Engineering Technology or related field

Associate's Degree + twelve college credits in Computer Science, Engineering Technology, or a related field

High school diploma or GED with 2 years IT experience in PC/mobile device support

Equivalent combination of training and experience

Job description

Required Application Type

School Related PersonnelSalary/Pay Scale$40,560.00 - $43,947.03

Application Deadline

9/2/2026

Position Title

IT Support Tech I

Required Application Type

School Related PersonnelSalary/Pay Scale$40,560.00 - $43,947.03

Job Description

Job Description: This involves providing technical support including maintenance and installation for desktop and mobile device software and hardware. The incumbent must analyze and resolve problems relating to the above statement. Work is performed under the general supervision of a higher staff member. Supervision over the work of others is not a responsibility of this position. Does related work as required.

Job Qualifications

The Civil Service title, description, and required qualifications can be found here: IT Support Tech I

Either

• Possession of an Associate’s Degree, or higher, in Computer Science, Engineering Technology or a related field; OR
• Possession of an Associate’s Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field; OR
• Graduation from high school or possession of a high school equivalency diploma AND two (2) years of full time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and maintenance of personal computers or mobile devices AND the resolution of software and hardware problems pertaining to these devices; OR
• An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.

Job Category

Technology & Technical Services

Job Location

EduTech - Educational Technology Services