IT Support Tech I

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

Lake Charles Memorial Health System seeks a Support Tech I to assist hospital staff with hardware and software issues. You will perform remote desktop support, install applications, and troubleshoot on the clinic and patient-care workstations.

The role requires clear English communication, patience under pressure, and the ability to multitask across calls and tickets while delivering timely resolutions.

Qualifications

• High school graduate or equivalent (Associates or Bachelors preferred).
• A+ Certification or willingness to get certification during employment.
• Must be very computer literate and capable of learning computer support tasks.
• Strong technical writing skills and speak intelligible English.
• Experience with Microsoft Office: Word, Excel, Outlook a plus.
• Hospital experience a plus.
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues.
• Must possess a high level of patience and show a willingness to learn.

Responsibilities

• Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• Troubleshoot software and application issues that hospital staff experience
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

Skills

Communication skills

Patience

Multitasking

Technical writing

Education

High School Diploma

A+ Certification

Tools

Microsoft Office

Remote desktop

Job description

Description Of Position

Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.

Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.

SUPERVISION

Reports directly to the Manager of IT Support and Operations

Responsibilities And Duties

• Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• Troubleshoot software and application issues that hospital staff experience
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education And Work Experience

• High school graduate or equivalent (Associates or Bachelors preferred)
• A+ Certification or willingness to get certification during employment
• Must be very computer literate and capable of learning computer support tasks
• Strong technical writing skills and speak intelligible English
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Hospital experience a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

• Capable of performing light to medium duty physical tasks.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Must be free of all communicable disease and be up to date on immunizations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.