IT Support TECH 1

First State Bank of Uvalde; Uvalde (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

First State Bank of Uvalde is seeking an IT Support Specialist to be the first point of contact for the IT department, assist users, and manage inventory and licenses. The role requires strong communication, a 40 WPM typing speed, and reliable transportation in a professional banking environment.

The IT Support Specialist will work under the IT Director, uphold the bank's values, and contribute to secure, efficient technology operations across the organization.

Qualifications

• Typing speed of 40 WPM.
• 1 year of customer service experience.
• Experience with Windows-based computers.
• Proficient with MS Word and MS Excel 2003+.
• Strong written and verbal communication.
• Reliable transportation and punctual.

Responsibilities

• Serve as first point of contact for the IT department.
• Input and route employee IT requests to technicians.
• Provide friendly, prompt, courteous service.
• Maintain inventory of computers, devices, printers, scanners.
• Obtain quotes and manage software/hardware licenses.
• Handle security-sensitive access to profiles and systems.
• Other duties as assigned.

Skills

Customer service

Windows OS

MS Word

MS Excel

Communication

Punctuality

Education

High School Diploma

Some college hours

Tools

MS Office

Printer/Scanner basics

Job description

Job Title: IT Support Specialist

Reports To: IT Director

At First State Bank of Uvalde, we are committed to delivering premier banking services with integrity, hospitality, and a bold Texas spirit. Since 1907, FSBU has remained a safe, sound, and secure institution, focused on building long-term relationships through personalized service that reflects the traditions of our founders.

We take pride in our vision to continue the path laid by our early leaders - with the passion and drive to be the premier bank in Southwest Texas and beyond. Our mission is to provide trusted banking solutions, services, and products while delivering the highest quality customer service with authentic Southern warmth.

At the heart of our work are our core values:
We strive to be friendly, be professional, be proactive, be knowledgeable, and be accountable in everything we do.

The Position

As a team member of FSB, the IT Support Specialist is expected to lead by example, embody these values, and foster a culture of good character, excellence, collaboration, and performance - ensuring our people, clients, and community experience the FSBU difference every day. You are also expected to always foster and promote the Institution's image and brand.

Essential Duties and Responsibilities:

• Provide friendly and helpful customer service as first point of contact for the IT Department
• Input requests by employees and route requests to appropriate technician. Ensure employees receive prompt and courteous service
• Must demonstrate good interpersonal and technical skills
• Must possess basic knowledge and understanding of computer/printer anatomy and operations
• Must possess excellent written and verbal communication
• Maintain inventory of all computer systems, mobile devices, telephones, printers, and scanners
• Maintain software and hardware inventory. Obtain quotes for department along with keeping licenses and warranty up to date
• May occasionally lift and carry boxes of supplies and equipment weighing up to 50 pounds and carry to other locations within the organization
• Responsible for access control of profiles and systems. Position is security sensitive
• Other duties as assigned

Qualifications:

• Type 40 WPM
• 1 year of previous customer service experience
• Experienced in the use of Windows based computers
• Experienced in Microsoft Word and Excel 2003 or greater
• Must have good telephone etiquette
• Be self-motivated
• Excellent customer interface skills
• Ability to follow instructions
• Ability to handle complex situations professionally
• Ability to work with different types of personalities and attitudes
• Ability to perform duties on time
• Ability to multi-task and work with minimal supervision
• General knowledge of computer parts and peripherals, such as hard drive, memory, mother board, printer, scanner, etc.
• Must have reliable transportation
• Must be punctual
• Must be able to maintain a professional appearance and attitude
• High School Diploma
• Prefer some college hours

Equal Employment Opportunity Policy

First State Bank of Uvalde provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.