Customer Care Specialist - Bilingual

Mister Car Wash; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k

On-site Fitness Gym

Free Unlimited Wash Club Membership

Job summary

Mister Car Wash in Tucson, Arizona is seeking a Bilingual Customer Care Specialist to join their HQ team. This role involves answering customer inquiries, resolving issues, and managing account requests effectively.

The ideal candidate will have customer service experience, a positive attitude, and the ability to juggle multiple projects. Benefits include excellent medical, vision, dental coverage, and a modern office space with on-site amenities. Be part of a fast-growing company with career progression opportunities!

Qualifications

• 2 years of customer service or retail experience.
• Availability for extended hours and weekend shifts.
• Ability to juggle multiple projects and provide solutions.

Responsibilities

• Answer and respond to customer phone calls and emails.
• Research and resolve customer issues.
• Fulfill requests for information and maintain account changes.
• Process customer comments and feedback.
• Perform data entry and database maintenance.

Skills

Customer service experience

Team orientation

Proficiency in MS Office Suite

Fluency in Spanish

Tools

Customer Care tracking software

Job description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

We’re currently seeking a Bilingual Customer Care Specialist to join our HQ team.

What you will do:

• Answer and respond to customer phone calls, emails, and field requests professionally and timely
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Perform data entry and database maintenance functions

How you will shine:

• Team oriented with a positive attitude and willingness to learn
• 2 years of customer service or retail experience
• Availability to participate in extended hours and weekend shifts
• Juggling multiple projects, providing solutions and having a positive impact on the team
• Proficiency in MS Office Suite and Customer Care tracking software preferred
• Speaking fluency in Spanish is a plus

What motivates our team:

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today!

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.