IT Support Tech

Calvary Chapel Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Calvary Chapel Fort Lauderdale is seeking an IT Support Technician to diagnose, resolve, and document technical issues for staff, volunteers, and church body. The role covers Windows and macOS, computer setup, printer maintenance, and basic network tasks.

The successful candidate will be customer-focused, able to manage multiple tasks, and travel to campuses as needed. This is a full-time, on-site position within the Information Technology department.

Qualifications

• Experience working with Apple and Windows computers.
• Experience working with Google G Suite.
• Strong communication and customer service skills.
• A passion for technology.
• A passion for serving people.
• Ability to organize, prioritize, and multitask; ability to simplify complex issues.

Responsibilities

• Respond to and resolve all assigned help tickets in a timely manner.
• Setup new computers for staff members.
• Troubleshoot Windows and macOS operating systems.
• Perform hardware repair on computers when necessary.
• Troubleshoot, repair, and replace printers.
• Perform basic IT training for new staff members.
• Troubleshoot basic network issues and run cables as necessary.
• Create and replace ID badges.
• Travel to campuses when necessary.
• Research new technologies to improve the department and Church/CCA departments.
• Maintain inventory and follow inventory policies.
• Provide excellent customer service to staff.

Skills

Apple & Windows

Google G Suite

Customer service

Tech passion

People service

Organization & multitasking

Job description

Position Description
JOB TITLE: IT Support Technician
DEPARTMENT: Information Technology
REPORTS TO: Help Desk Manager
STATUS: Non-Exempt
HOURS: Full Time (40 hours)
LOCATION: Fort Lauderdale
At Calvary Chapel, we are called to make disciples of Jesus Christ by connecting people to God, people to people, and people to outreach. Our vision is to reach our community and change our world. As a staff member, it’s not what we do, it's who we are.
Your passion:
You are one of those people who live out their faith. You enjoy investigating, diagnosing, and resolving advanced technical support issues for the church staff, volunteers, and body. You channel a real passion for the customer into every interaction with every staff, volunteer, and member of the church body.

You are:

• Convinced a relationship with Jesus changes everything in a person’s life
• Committed to keeping your family as your first ministry
• Dedicated in your personal study of God’s Word
• Consistently placing a high priority on worship and your personal prayer life
• An excellent and generous steward of your personal finances
• Obedient to God to take a Sabbath and make space for soul-keeping
• Deeply compassionate towards people who are in need or hurting
• Excited about global missions and local outreach - you want to change the world
• A part of a healthy friendship community and accountability circle
• Willing to give up personal pleasures and freedoms in order to live a life above reproach and that is aligned with our Leadership Covenant
• Excited about investigating and resolving new issues on your own
• Someone who sees his/her role as a service to ministries and our church and operates with a high sense of customer service and a ministry-first mindset.
• Trustworthy, someone who has the ability to work with highly confidential information and keeps confidential matters confidential.

You will:

• Respond to and resolve all assigned help tickets in a timely manner
• Setup new computers for staff members
• Troubleshoot windows and mac osx operating systems
• Perform hardware repair on computers when necessary
• Troubleshoot, repair, and replace printers
• Perform Basic IT training for new staff members
• Troubleshoot basic network issues and run cables as necessary
• Create and replace ID badges
• Travel to campuses when necessary
• Research new technologies to better the department and Church/CCA departments
• Keep up with inventory and maintain all inventory policies
• Present the best customer service possible when serving staff members
• Communicate well consistently with help tickets

You have:

• Experience working with Apple and Windows computers.
• Experience working with Google G Suite
• Strong communication and customer service skills
• A passion for technology
• A passion for serving people
• An ability to organize, prioritize, and multi-taskAn ability to simplify complex issues

What you are required to know:

• We are an EEO employer
• You may have to bend, sit or stand for prolonged periods of time, lift, pull, push and/or move up to 35 lbs
• This is a full-time (40 hours/week) hourly non-exempt position
• You may have to work evenings and/or weekends to assist with special events or emergencies
• This role meets the material duties and responsibilities requirements set forth in IRS guidance to receive a tax free tuition discount at Calvary Christian Academy

It would be incredible if:

• You have built your own gaming PC
• You have a good sense of humor
• You have proven your proficiency as a gamer!
• You are a coffee drinker. Loving coffee is a requirement in the IT department!

Work Schedule:

Staff culture is important to what we do. To love like family, we require all staff to attend all staff meetings, department meetings and serve with a willing heart especially at all major campus events.

Full time (40 hours/week) hourly non-exempt