IT Support Specialist

ADP, Inc.; Burnsville (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Berean IT is seeking a dependable IT Support Specialist to assist staff with day-to-day technical issues, onboarding/offboarding, and basic systems administration. You will help maintain Microsoft 365 services, user accounts, and SharePoint sites, while coordinating device setup and printer support.

Strong communication and a patient, service-oriented approach are essential. Experience in church or nonprofit settings and familiarity with planning/CRM tools like Planning Center are a plus.

Qualifications

• Formal IT training or certification in IT/IS, networking, or related field.
• 1 year or more of IT support, help desk, or similar role.
• Working knowledge of Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Strong communication and customer-service orientation.

Responsibilities

• Provide hands-on IT support for staff devices and basic network issues.
• Manage Microsoft 365 accounts, permissions, and basic configuration.
• Assist with onboarding/offboarding and device provisioning.
• Coordinate with vendors for printer and hardware issues; track assets.
• Log and prioritize requests using an IT ticketing system; escalate when needed.

Skills

Microsoft 365

Windows support

SharePoint

OneDrive

Ticketing systems

Apple Business Manager

Planning Center

Power Automate

Communication

Customer service

Education

IT training/certification

Related degree or cert

Tools

ServiceNow

Jira

SharePoint Admin Tools

Power Automate (Flow)

Job description

The IT Support Specialist provides day‑to‑day technical support for Berean staff, handling troubleshooting, onboarding/offboarding, and basic systems administration to keep computers, printers, networks, and user accounts running smoothly. This role is highly service‑oriented, supporting staff across ministries and helping implement and maintain core technology tools (especially Microsoft 365).

Key Responsibilities

Technical Support & Troubleshooting

• Provide hands‑on support for staff computers, peripherals, and basic network issues
• Serve as a first point of contact for IT support requests (walk‑ups redirected into tickets/email)

Systems & Administration

• Assist with Microsoft 365 administration (accounts, permissions, basic configuration)
• Support user account management (creating, modifying, and deactivating user accounts)
• Help administer and maintain Sharepoint sites and basic Microsoft tools used by staff
• Assist with management of Apple Business Manager and Mac depending on the level of experience and expertise of the individual and the level of organizational needs (training will be provided if needed)

Hardware & Printing

• Coordinate setup and configuration of new staff computers (onboarding) and decommissioning (offboarding)
• Work with the printer vendor to learn basic printer troubleshooting and support staff with printing issues
• Help track and maintain IT assets (computers, printers, accessories)

Ticketing & Process

• Use an IT ticketing system (or interim IT support email) to log, prioritize, and track support requests
• Follow defined processes for escalating complex issues to the IT manager or external partners (e.g., Netrio)
• Contribute to an internal knowledge base / FAQ to help staff self‑solve simple issues

Project & Systems Support

• Support small projects in systems such as Planning Center and other church management tools (e.g., helping with workflows, logic, and configuration under guidance)
• Assist with basic components of security and facility‑related technology (e.g., understanding where IT intersects with building systems)

Required Qualifications

• Demonstrated technical aptitude in IT support (any of the following):
  • Formal training (degree, certificate, or technical boot camp in IT/IS, networking, systems, or related), or
  • Equivalent hands‑on experience supporting users and systems
• At least 1 year of experience (professional, internship, or volunteer) in IT support, help desk, or similar role
• Working knowledge of:
  • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Basic Windows support and general computer troubleshooting
• Strong communication skills (able to explain technical issues in plain language)
• Service oriented and patience when supporting non-technical staff

Preferred Qualifications

• Experience in:
  • Church or nonprofit environments, or other multi‑department organizations
  • Using a ticketing system (e.g., ServiceNow, Jira, or similar)
• Exposure to:
  • Apple/macOS and Apple Business Manager
  • Planning Center or other church management / CRM systems
  • Workflow/automation tools (e.g., Power Automate or similar concepts)
• Existing connection to Berean (attender or involved in ministry) is a plus.

Personal Qualities

• Relational and people‑friendly, someone who enjoys helping staff
• Professional and dependable, with good follow‑through on commitments
• Able to prioritize and manage multiple requests using a ticketing or email system
• Teachable and willing to learn new systems and tools
• Alignment with Berean’s mission and values; willing to pursue and maintain membership at Berean
• Agree with the Berean statement of faith