IT Support Team Lead: Lead, Mentor & Elevate IT Ops

TalentPartners; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

TalentPartners is seeking a candidate to join a top buy-side investment firm’s technology support team in Miami. The role oversees daily Service Desk operations, acts as the primary escalation point for hardware, software, network, and enterprise applications, and mentors junior analysts.

You will help strengthen the team’s technical capabilities, improve IT support processes and documentation, and manage IT assets while supporting system monitoring and technology upgrades and deployments.

Qualifications

• Experience overseeing daily service desk operations.
• Ability to mentor junior analysts and interns.
• Experience improving IT support processes and documentation.

Responsibilities

• Oversee daily Service Desk operations and ensure technical issues are resolved efficiently.
• Serve as the primary escalation point for complex hardware, software, network, and enterprise application issues.
• Mentor junior analysts and interns while helping strengthen the team’s technical capabilities.
• Improve IT support processes, procedures, documentation, and escalation protocols.
• Manage IT assets, monitor enterprise systems, and support technology upgrades and deployments.

Skills

Service Desk Operations

Escalation Management

Mentoring

Process Improvement

IT Asset Management

Job description

TalentPartners is seeking a candidate to join a top buy-side investment firm’s technology support team in Miami. The role oversees daily Service Desk operations, acts as the primary escalation point for hardware, software, network, and enterprise applications, and mentors junior analysts.

You will help strengthen the team’s technical capabilities, improve IT support processes and documentation, and manage IT assets while supporting system monitoring and technology upgrades and deployments.