IT Support Team Lead - Hardware Depot

Military, Veterans and Diverse Job Seekers; West Palm Beach (FL); Sur place; USD 55 000 - 73 000; Plein temps

Résumé du poste

Military, Veterans and Diverse Job Seekers seeks an IT Support Team Lead to oversee the Hardware Depot. You will manage inbound/outbound logistics, inventory, imaging, and shipping for end-user IT equipment, coordinating with the Boca office and North American stakeholders.

You will supervise daily depot activities, drive lean improvements, ensure policy compliance, and troubleshoot issues while maintaining quality control of shipments in a fast-paced environment.

Qualifications

• Associates degree in MIS/Computer Science or equivalent experience required or preferred.
• Experience leading a warehouse/assembly team is beneficial.

Responsabilités

• Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
• Coordinating shipping to and from the Boca office
• Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
• Ordering, tracking, imaging, packaging, and shipping hardware for end users
• Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
• Analyzing and preparing for upcoming hardware requirements
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting
• Performing quality assurance of outbound shipments
• Inspecting and performing inventory management of shipments received
• Spotting and understanding root cause of problems and executing countermeasures
• Developing and implementing lean initiatives to guarantee continuous improvement in processes
• Owning employee compliance to company policies and production procedures

Connaissances

Team leadership

Logistics coordination

Troubleshooting

Record keeping

Stakeholder communication

Multitasking

Physical ability

Adaptability

Attention to detail

Fast-paced environment

Inventory management

Formation

Associates degree in MIS or Computer Science or equivalent experience

Outils

None

Description du poste

About the job IT Support Team Lead - Hardware Depot

Primary responsibilities will include:

• Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
• Coordinating shipping to and from the Boca office
• Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
• Ordering, tracking, imaging, packaging, and shipping hardware for end users
• Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
• Analyzing and preparing for upcoming hardware requirements
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting
• Performing quality assurance of outbound shipments
• Inspecting and performing inventory management of shipments received
• Spotting and understanding root cause of problems and executing countermeasures
• Developing and implementing lean initiatives to guarantee continuous improvement in processes
• Owning employee compliance to company policies and production procedures

The Candidate:

Required skills/qualifications:

• Good teamwork skills
• Good leadership skills
• Ability to fully carry out instructions
• Ability to multitask
• Good knowledge of record keeping
• Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• Ability to lift 50-100 pounds
• Ability to work in a small, fast-paced environment
• Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
• Strong attention to detail
• Ability to adapt to change
• Ability to manage stress appropriately

Preferred skills/qualifications:

• Experience in leading a team in a warehouse/assembly environment
• Microsoft Certified, or other technical certification
• Associates degree in MIS/Computer Science or equivalent experience