IT Support & Systems Assistant Manager

Food Pantry; Gloucester, Northern (MA, KY); Híbrido; USD 37 000 - 43 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Prorated PTO

Earned sick time

Matching retirement

Resumo da oferta

The Open Door in Gloucester is seeking an IT Support & Systems Assistant Manager to provide hands-on technology support across the organization. You will be the go-to resource for staff technology needs, helping ensure tools, systems, and support are available to serve the community effectively.

Join a nonprofit focused on reducing hunger and strengthening lives; this role supports day-to-day operations and larger tech initiatives while coordinating with staff and volunteers onsite.

Qualificações

• 3–5 years of IT support or help desk experience.
• Experience supporting Microsoft 365 and business applications.
• Strong troubleshooting and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Valid driver’s license; willingness to work occasional evenings or weekends.

Responsabilidades

• Provide help desk support and troubleshoot hardware, software, network, and phone system issues.
• Set up, maintain, and inventory computers, mobile devices, and technology equipment.
• Support employee onboarding and offboarding, including accounts, permissions, and equipment deployment.
• Train and assist staff on technology tools while promoting cybersecurity best practices.
• Support technology needs for meetings, events, and multiple organizational locations.

Conhecimentos

Microsoft 365

IT support

Troubleshooting

Customer service

Communication

Descrição da oferta de emprego

Keep Our Technology Running. Help Our Mission Thrive.

Do you enjoy solving technical problems, helping people, and keeping systems running smoothly? The Open Door is seeking an IT Support & Systems Assistant Manager to provide hands‑on technology support across our organization. In this role, you’ll be the go‑to resource for staff technology needs, helping ensure our teams have the tools, systems, and support they need to serve the community effectively. From troubleshooting devices and software to deploying new equipment and training staff, you’ll play a key role in maintaining the technology that powers our programs, retail operations, volunteers, and community services. You’ll work closely with the IT & Digital Transformation Manager to support day‑to‑day operations while contributing to larger technology initiatives across the organization. As the IT Support & Systems Assistant Manager, you’ll help staff and volunteers stay connected, productive, and supported while contributing directly to an organization dedicated to reducing hunger and strengthening lives across our service area.

The Open Door is a leading food equity organization based in Gloucester on Boston’s North Shore. The organization provides critical food resources to more than 12,000 people annually. This is an opportunity to use your talents to build community connections while advancing our mission to alleviate the impact of hunger.

What You’ll Do

Play a key role in creating an outstanding volunteer experience and supporting community engagement initiatives:

• Provide help desk support and troubleshoot hardware, software, network, and phone system issues.
• Set up, maintain, and inventory computers, mobile devices, and technology equipment.
• Support employee onboarding and offboarding, including accounts, permissions, and equipment deployment.
• Train and assist staff on technology tools while promoting cybersecurity best practices.
• Support technology needs for meetings, events, and multiple organizational locations.

What You’ll Bring

• 3-5 years of IT support, help desk, or related experience.
• Experience supporting Microsoft 365 and other business applications.
• Strong troubleshooting, communication, and customer service skills.
• Ability to explain technical concepts to non-technical users.
• A valid driver’s license and willingness to work occasional evenings or weekends.
• Commitment to the mission and values of The Open Door
• Pay: $27.50-$30.25 per hour
• Schedule: 32 paid hours per week, Tuesday-Friday, 9:00 AM-5:30 PM, onsite Gloucester-based
• Benefits including prorated PTO, earned sick time, matching retirement

The Open Door is an equal opportunity employer.