IT Support & Systems Administrator — Hybrid DC Office

Lydian Energy; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Lydian Energy in Washington, DC seeks an IT Support and Systems Administrator to own day-to-day end-user support and administration of the Microsoft 5 environment, including Intune, Entra ID, and SharePoint Online. This on-site role reports to the Director of Information Technology and partners with our MSP.

You will manage device enrollment, security controls, and AV for hybrid meetings, while driving Zero Trust initiatives and SOC 2 readiness across the DC office and distributed staff.

Qualifications

• 2–5 years of IT support or systems administration experience with hands-on exposure to Microsoft 5 administration (admin center and Entra ID), Microsoft Intune / endpoint management, and/or SharePoint Online.
• Microsoft Intune and Windows Autopilot — device enrollment, compliance and configuration policies, and application deployment for Windows and mobile devices, including remote users.
• SharePoint Online administration — site and library provisioning, permissions management, metadata and taxonomy, and content migration and governance.

Responsibilities

• Serve as the primary point of contact for technology support across Lydian — devices, accounts, access, Microsoft 5 apps, and connectivity — for DC-based and remote staff, in person and remotely.
• Triage and resolve Tier 1 / Tier 2 issues with responsive, white-glove service, and act as liaison to the MSP: log, track, elevate, and follow tickets through to resolution.
• Enroll, configure, and manage Windows and mobile devices using Microsoft Intune and Windows Autopilot; maintain compliance and configuration profiles and support application packaging and deployment.
• Administer the Microsoft 5 admin center and Microsoft Entra ID — users, groups, licensing, password resets, and MFA — plus Exchange Online, Teams, and OneDrive; monitor service health and keep configuration and documentation accurate.
• Administer SharePoint Online: site and library provisioning, permissions and access, taxonomy, metadata, and naming standards, plus ongoing migration, cleanup, hub sites, and per-project knowledge-source provisioning.
• Support Lydian's Zero Trust and compliance initiatives — MFA enforcement, device compliance, conditional access, sensitivity labels, and Data Loss Prevention — and assist with SOC 2 access reviews and evidence collection.
• Help drive Microsoft 5 Copilot adoption: support licensed users, contribute to the Copilot Champions program, and assist with prompts, training, and enablement.
• Own the technology of the Washington, DC office day to day, including the two conference rooms and Microsoft Teams Rooms / AV for hybrid and leadership meetings, and coordinate with the MSP and vendors on local network and connectivity.
• Manage device inventory, equipment setup, and onboarding / offboarding logistics, including remote provisioning and shipping of devices to distributed staff.

Skills

Microsoft Intune

Entra ID

SharePoint Online

Windows Autopilot

Microsoft 5 Copilot

Zero Trust

SOC 2 readiness

Exchange/Teams/OneDrive

MSP coordination

Education

Associate degree

Bachelor's degree

Microsoft certifications (e.g., MS-900, MD-102, SC-900)

Tools

Microsoft Intune Console

Windows Autopilot

SharePoint Admin Center

Entra ID Admin

Microsoft 5 Admin Center

ITSM tools

Job description

Lydian Energy in Washington, DC seeks an IT Support and Systems Administrator to own day-to-day end-user support and administration of the Microsoft 5 environment, including Intune, Entra ID, and SharePoint Online. This on-site role reports to the Director of Information Technology and partners with our MSP.

You will manage device enrollment, security controls, and AV for hybrid meetings, while driving Zero Trust initiatives and SOC 2 readiness across the DC office and distributed staff.