IT Support/Systems Administrator

Clutch Canada; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Liquidia is seeking an IT Support/Systems Administrator to support IT operations across multiple sites, ensuring proper function, security, and compliance. The role focuses on end-user support, system administration, and maintaining enterprise Microsoft environments in a regulated setting.

The candidate should have 3–5 years in IT support, a relevant degree or equivalent experience, and strong Microsoft 365/AD skills to manage AD/Azure AD, SharePoint Online, and Windows platforms.

Qualifications

• 3 to 5 years of IT support experience, preferably in a pharmaceutical, medical, or regulated company.
• Degree or certificate in Information Technology, Computer Science, or a related technical discipline, or an equivalent combination of education and experience.
• Proficiency in administering Microsoft systems, including Active Directory, Azure AD, Microsoft 365, SharePoint Online, Office applications, and Windows servers and workstations.
• Working knowledge of network concepts with some ability to troubleshoot network connectivity issues.
• Experience using a helpdesk system to track, prioritize, and document issues to resolution.
• Comfort in supporting users and administering systems while keeping in mind security, regulatory, and compliance requirements typical of a regulated industry.

Responsibilities

• Collaborate with IT team members to maintain and enhance all IT systems, and actively participate in planning new systems and services.
• Partner with IT staff and company employees to identify network and computer system needs, support the installation of new hardware and software, and use employee feedback to troubleshoot issues.
• Provide comprehensive technical support for company computers, servers, printers, software, applications, and other services, ensuring adherence to all company policies and procedures.
• Support the company's rapid growth and IT organization development by contributing to the creation and continuous improvement of IT procedures and documentation
• Assist in maintaining an accurate inventory of IT equipment and related assets.
• Manage the configuration and distribution of user equipment in line with company policy and standards throughout the employee lifecycle.

Skills

Active Directory

Azure AD

Microsoft 365

SharePoint Online

Windows administration

Education

Degree or certificate in Information Technology, Computer Science, or related discipline

Tools

Intune

Endpoint Central

Jamf

PowerShell

Job description

Liquidia is deeply passionate and committed to the discovery, engineering, and development required to bring novel therapies to patients who need them most, and to the healthcare providers who care for them. Our current drive is toward improving the treatment of pulmonary hypertension (PH). We will continue to combine our proprietary, innovative PRINT® Technology with new and established medications, offering the potential for both better precision and improved clinical outcomes. Our team members include some of the industry’s top scientists, clinicians, business strategists, engineers, and pharmaceutical executives. We work together to help people lead longer, healthier, and happier lives.

Position Summary

The IT Support/Systems Administrator is responsible for supporting the IT department and the company by administering computer systems to ensure proper function, maintenance, security, availability and compliance, and for providing direct technical support to end users for IT hardware, applications, and services across multiple sites.

Education and Experience

• 3 to 5 years of IT support experience, preferably in a pharmaceutical, medical, or regulated company.
• Degree or certificate in Information Technology, Computer Science, or a related technical discipline, or an equivalent combination of education and experience.
• Proficiency in administering and supporting Microsoft systems, including Active Directory, Azure AD, Microsoft 365, SharePoint Online, Office applications, and Windows servers and workstations.
• Working knowledge of network concepts with some ability to troubleshoot network connectivity issues.
• Experience using a helpdesk system to track, prioritize, and document issues to resolution.
• Comfort in supporting users and administering systems while keeping in mind security, regulatory, and compliance requirements typical of a regulated industry.

Knowledge, Skills, and Abilities

• Proficient in triaging helpdesk incidents, consulting and escalating when necessary, based on impact and urgency.
• Experienced in administering Microsoft 365 Cloud systems, managing endpoints using Intune and Endpoint Central, scripting with PowerShell, and managing iPads and MacBooks using Jamf.
• Demonstrates a positive attitude and a strong commitment to providing excellent customer service.
• Comfortable working in a rapidly growing company, adapting to new systems, policies, and procedures while maintaining attention to detail and compliance.
• Capable of assessing the need for policies, procedures, and documentation, assisting in their creation, and adapting to their requirements.
• Self-motivated team player with a strong work ethic.
• Able to work as part of multiple cross-functional teams, consisting of technical, scientific, and office team members, managing multiple tasks and projects in a dynamic environment with thoughtfulness, resourcefulness, and strong attention to detail.
• Preferably experienced in small to mid-size company scaling.
• Excellent written and verbal communication skills, with proficiency in MS-Office (i.e., Excel, Word, PowerPoint, and Visio).

• Collaborate with IT team members to maintain and enhance all IT systems, and actively participate in planning new systems and services
• Partner with IT staff and company employees to identify network and computer system needs, support the installation of new hardware and software, and use employee feedback to troubleshoot issues.
• Provide comprehensive technical support for company computers, servers, printers, software, applications, and other services, ensuring adherence to all company policies and procedures.
• Support the company's rapid growth and IT organization development by contributing to the creation and continuous improvement of IT procedures and documentation
• Assist in maintaining an accurate inventory of IT equipment and related assets.
• Manage the configuration and distribution of user equipment in line with company policy and standards throughout the employee lifecycle. .
• Take responsibility for assigned project tasks and ensure their completion.
• Ensure the company complies with all local, state, and federal standards, industry codes, and regulations as they relate to IT systems and services.
• Participate in disaster recovery testing and remediations.
• Level 1 support of GxP/GMP compliant IT systems at multiple locations in accordance with approved procedures.
• Perform other duties as assigned.