Information Technology System Administrator

Liquidia Corporation; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

401(k) Savings Plan

ESPP

Unlimited Paid Time Off

Job summary

Liquidia Corporation is seeking an IT Support/Systems Administrator to support the IT department across multiple sites. Responsibilities include maintaining systems, providing end-user support, and ensuring compliance with regulatory requirements in a fast-growing environment.

Ideal candidates have 3–5 years in IT support, a relevant IT degree, and strong Microsoft 365/Windows skills. This role offers solid growth, a competitive package, and benefits.

Qualifications

• 3–5 years IT support experience, preferably in a regulated environment.
• Degree or certificate in Information Technology, Computer Science, or related discipline.
• Proficiency with Microsoft 365 suite and Windows server environments.
• Experience using a helpdesk system to track issues to resolution.
• Ability to follow security, regulatory, and compliance requirements.

Responsibilities

• Collaborate with IT to maintain and plan new systems and services.
• Install hardware/software and troubleshoot based on user feedback.
• Provide end-user support for hardware, software, and services.
• Create and improve IT procedures and documentation.
• Maintain inventory and manage asset distribution across sites.
• Support GxP/GMP IT systems at multiple locations with approved procedures.
• Participate in disaster recovery testing and remediation.

Skills

Helpdesk triage

Communication

Customer service

Team collaboration

Regulatory awareness

Education

IT/CS degree or certificate

Tools

Intune

Endpoint Central

Jamf

PowerShell

Azure AD

SharePoint Online

Microsoft 365

Windows Server

Job description

Liquidia is deeply passionate and committed to the discovery, engineering, and development required to bring novel therapies to patients who need them most, and to the healthcare providers who care for them. Our current drive is toward improving the treatment of pulmonary hypertension (PH). We will continue to combine our proprietary, innovative PRINT® Technology with new and established medications, offering the potential for both better precision and improved clinical outcomes. Our team members include some of the industry’s top scientists, clinicians, business strategists, engineers, and pharmaceutical executives. We work together to help people lead longer, healthier, and happier lives.

Position Summary

The IT Support/Systems Administrator is responsible for supporting the IT department and the company by administering computer systems to ensure proper function, maintenance, security, availability and compliance, and for providing direct technical support to end users for IT hardware, applications, and services across multiple sites.

Responsibilities

• Collaborate with IT team members to maintain and enhance all IT systems, and actively participate in planning new systems and services
• Partner with IT staff and company employees to identify network and computer system needs, support the installation of new hardware and software, and use employee feedback to troubleshoot issues.
• Provide comprehensive technical support for company computers, servers, printers, software, applications, and other services, ensuring adherence to all company policies and procedures.
• Support the company's rapid growth and IT organization development by contributing to the creation and continuous improvement of IT procedures and documentation
• Assist in maintaining an accurate inventory of IT equipment and related assets.
• Manage the configuration and distribution of user equipment in line with company policy and standards throughout the employee lifecycle. .
• Take responsibility for assigned project tasks and ensure their completion.
• Ensure the company complies with all local, state, and federal standards, industry codes, and regulations as they relate to IT systems and services.
• Participate in disaster recovery testing and remediations.
• Level 1 support of GxP/GMP compliant IT systems at multiple locations in accordance with approved procedures.
• Perform other duties as assigned.

Requirements

• 3 to 5 years of IT support experience, preferably in a pharmaceutical, medical, or regulated company.
• Degree or certificate in Information Technology, Computer Science, or a related technical discipline, or an equivalent combination of education and experience.
• Proficiency in administering and supporting Microsoft systems, including Active Directory, Azure AD, Microsoft 365, SharePoint Online, Office applications, and Windows servers and workstations.
• Working knowledge of network concepts with some ability to troubleshoot network connectivity issues.
• Experience using a helpdesk system to track, prioritize, and document issues to resolution.
• Comfort in supporting users and administering systems while keeping in mind security, regulatory, and compliance requirements typical of a regulated industry.

Knowledge, Skills, and Abilities

• Proficient in triaging helpdesk incidents, consulting and escalating when necessary, based on impact and urgency.
• Experienced in administering Microsoft 365 Cloud systems, managing endpoints using Intune and Endpoint Central, scripting with PowerShell, and managing iPads and MacBooks using Jamf.
• Demonstrates a positive attitude and a strong commitment to providing excellent customer service.
• Comfortable working in a rapidly growing company, adapting to new systems, policies, and procedures while maintaining attention to detail and compliance.
• Capable of assessing the need for policies, procedures, and documentation, assisting in their creation, and adapting to their requirements.
• Self-motivated team player with a strong work ethic.
• Able to work as part of multiple cross-functional teams, consisting of technical, scientific, and office team members, managing multiple tasks and projects in a dynamic environment with thoughtfulness, resourcefulness, and strong attention to detail.
• Preferably experienced in small to mid-size company scaling.
• Excellent written and verbal communication skills, with proficiency in MS-Office (i.e., Excel, Word, PowerPoint, and Visio).

Liquidia offers a competitive compensation package (base salary and commission) as well as a comprehensive benefits package that includes

• Medical
• Dental
• Vision
• STD
• LTD
• 401(k) Savings Retirement Plan
• ESPP
• Unlimited Paid Time Off

and more!

Liquidia is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Recruiting Agencies, Please Note

Liquidia will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Liquidia via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Liquidia. No fee will be paid in the event the candidate is hired by Liquidia as a result of the referral or through other means.