IT Support Supervisor: Lead Tech Team

Bluebird Fiber; Independence Township (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Bluebird Fiber is seeking a Supervisor, IT Support to lead the IT Service Desk and ensure secure, reliable systems in Cleveland, OH or Kansas City, MO. This full-time role combines hands-on technical work with strong leadership.

You will hire and train staff, develop IT policies, monitor tickets, and maintain inventory while collaborating with other teams to support Microsoft 365, Azure, VMware, and networking equipment.

Qualifications

• Associate's degree in Computer Science or a related field, or relevant experience.
• 3+ years in a desktop support role with PC and application issues.
• 1+ year in an IT Support supervisory role.
• Familiarity with printer hardware.
• Understanding of VMware.
• Comprehensive knowledge of Microsoft 365 and Azure environments.
• Active Directory knowledge and practice.
• Ability to quickly write reports, user instructions, and procedure manuals.
• Ability to lift and carry up to 35lbs.

Responsibilities

• Supervise and manage the IT Support department, including hiring, training, and evaluating IT staff.
• Develop and implement IT Support policies and best practice guidelines.
• Monitor tickets and ticket progress within the IT Service Desk system.
• Provide guidance to team members regarding ticket handling and escalation policies.
• Train and provide guidance to team members on technical issues.
• Monitor team performance and report on Service Desk related KPI’s.
• Maintain and manage inventory of IT assets and equipment.
• First level of support for maintenance and deployment of end user computer systems.
• Works closely with other technical teams and IT team members to resolve hardware and software related issues.
• Maintains deep technical knowledge of multiple technologies, including, but not limited to M365, Azure, AWS, VMWare, Cisco, and Juniper.

Skills

Leadership

IT staff supervision

Communication

Team orientation

Organizational skills

Report writing

Printer hardware

Education

Associate’s degree in Computer Science or related field

Tools

VMware

Microsoft 365

Azure

Active Directory

Group Policy

Cisco

Juniper

Job description

Bluebird Fiber is seeking a Supervisor, IT Support to lead the IT Service Desk and ensure secure, reliable systems in Cleveland, OH or Kansas City, MO. This full-time role combines hands-on technical work with strong leadership.

You will hire and train staff, develop IT policies, monitor tickets, and maintain inventory while collaborating with other teams to support Microsoft 365, Azure, VMware, and networking equipment.