IT Support Supervisor — Lead Team, M365 & Azure

Theuniversityunion; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Bluebird Fiber, a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest, is seeking a Supervisor, IT Support for our Kansas City office.

This full-time role leads the IT team, ensuring systems run securely and reliably, with on‑call duty; located in Kansas City, MO. Join a dynamic growing company with a strong culture and mission.

Qualifications

• Associate’s degree in computer science or related field.
• 3+ years in a desktop support role with various PC issues.
• 1+ years in a IT Support supervisory role.
• Familiarity with printer hardware.
• Understanding of VMware.
• Comprehensive knowledge of Microsoft 365 and Azure environments.
• Group Policy knowledge and practice.
• Active Directory knowledge and practice.
• Ability to write reports, user instructions, and procedures.
• Ability to lift and carry up to 35lbs.

Responsibilities

• Supervise and manage the IT Support department, including hiring, training, and evaluating IT staff.
• Develop and implement IT Support policies and best practice guidelines.
• Monitor tickets and ticket progress within the IT Service Desk system.
• Provide guidance to team members regarding ticket handling and escalation policies.
• Train and provide guidance to team members on technical issues.
• Monitor team performance and report on Service Desk related KPI’s.
• Maintain and manage inventory of IT assets and equipment.
• First level of support for maintenance and deployment of end user computer systems.
• Works closely with other technical teams and IT team members to resolve hardware and software related issues.
• Maintains deep technical knowledge of multiple technologies, including, but not limited to M365, Azure, AWS, VMWare, Cisco, and Juniper.

Skills

Mentor

Leadership

Teamwork

Self-motivation

Decision making

Organization

Multitasking

Communication

Interpersonal skills

Education

Associate’s degree in related field

Tools

VMware

Microsoft 365

Azure

Active Directory

Group Policy

AWS

Cisco

Juniper

Job description

Bluebird Fiber, a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest, is seeking a Supervisor, IT Support for our Kansas City office.

This full-time role leads the IT team, ensuring systems run securely and reliably, with on‑call duty; located in Kansas City, MO. Join a dynamic growing company with a strong culture and mission.