IT Support Specialist USA

Ericsson; Santa Clara (CA); On-site; USD 53,000 - 80,000; Full time

Job summary

Join a leading telecommunications company as an IT Support Specialist to provide comprehensive end-user support in Santa Clara. You will be responsible for troubleshooting and installing hardware and software, supporting Windows devices, and ensuring excellent customer service while handling various IT issues. The role requires a strong understanding of Windows operating systems and requires at least 3 years of experience in a similar position.

Benefits

Competitive health benefits

401(k) with company contribution

15 days of accrued vacation

Up to 16 weeks of paid maternity leave

Educational assistance programs

Qualifications

• Minimum 3 years experience with Windows 10/11.
• Experience with Microsoft Office 365.
• Exceptional customer service skills.

Responsibilities

• Provide comprehensive end-user support including troubleshooting and installation.
• Manage IT center operations including inventory scanning and PC imaging.
• Support for Windows devices and Audio/Visual equipment.

Skills

Customer Service

Troubleshooting

Windows Operating Systems

Knowledge Base Utilization

Intermediate IT Knowledge

PC Configuration and Support

Audio/Visual Equipment Support

Education

Bachelor’s degree or equivalent experience

CompTIA A+ certification (desirable)

Microsoft certification (desirable)

Job description

Join to apply for the IT Support Specialist US role at Ericsson

Join to apply for the IT Support Specialist US role at Ericsson

Grow with us

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1’s working on EAD for this position.

Grow with us

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1’s working on EAD for this position.

This is a 100% onsite position in our Santa Clara office.

About This Opportunity

We are looking for an ideal candidate to provide comprehensive end-user support, including troubleshooting and installation of software and hardware, as well as support for Windows devices and Audio/Visual equipment.

What You Will Do

• Demonstrate knowledge of standard Windows operating systems.
• Deliver excellent customer service while resolving issues with client-specific applications using provided Knowledge Base articles.
• Manage the IT center operation, including inventory scanning, PC imaging, and handling shipments (may involve lifting boxes up to 20 lbs).
• Apply intermediate level subject matter knowledge to solve a variety of common IT and business issues.
• Exercise independent judgment within defined practices and procedures to determine appropriate action.
• Configure, troubleshoot, and support PCs, peripherals, and AV equipment, including MTRs, Polycom, Logitech devices, cameras, speakers, and connectivity issues.
• Working knowledge of ticketing tools, prioritizing responses and providing timely and relevant updates.
• Assist in setting up MTRs and AV video conferencing rooms.
  
  

You will bring

• Minimum of 3 years of experience working with Windows 10/11.
• Experience with Microsoft Office 365 (Outlook, Teams, etc.).
• Experience and knowledge in managing iOS and Android devices.
• Basic understanding of Extron, and Crestron systems.
• Experience supporting MacOS.
• Exceptional customer service skills (proficient in English, friendly, approachable, calm under pressure, patient).
• 4+ years of experience supporting enterprise-level clients with their PC support needs.
• Bachelor’s degree or equivalent experience.
• CompTIA A+ and/or Microsoft certification is desirable but not required.
• Experience supporting MacOS would be beneficial.
  
  

Join our Team

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Santa Clara

Job details: IT Support Specialist

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Santa Clara: $53,200 - $79,800 USD
  
  

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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