IT Support Specialist - Oxford, MA

IPG Photonics; West Oxford (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

IPG Photonics in Oxford, MA is hiring a Service Desk Analyst to provide technical assistance and support for computer systems, hardware, and software.

The ideal candidate will have 3+ years of Windows, Office, AD and 365 experience, strong communication with executives, and the ability to work with minimal supervision in a fast-paced manufacturing environment. Role is on-site with potential coverage in Marlborough, MA and occasional travel to Salem, NH.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.
• 3+ years Microsoft Windows support experience
• 3+ years Microsoft Office support experience
• 3+ years Active Directory support experience
• 3+ years supporting Microsoft 365 environments
• User management experience in Active Directory and Exchange Servers.
• Familiar with ITSM/ITIL

Responsibilities

• Support executive team members on their day-to-day IT support needs with highest urgency.
• Provide on-going IT Support to manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote site for support as needed.
• Perform troubleshooting activities to determine cause and resolution of computer hardware and software.
• Assess and take ownership of technical support tickets in the helpdesk ticketing system.
• Collect information around problems and elevate to higher support tier when needed.
• Image computers to adhere to IPG's standard deployment.

Skills

Windows support

Office support

Active Directory

Microsoft 365

ITSM/ITIL

Exchange Server

User management

Education

Bachelor's Degree in Information Technology or related field

Equivalent combinations of education, training, certifications

Job description

This is a FULL-TIME, ON-SITE position located in Oxford, MA, and is not open to relocation

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics, you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

We are hiring a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.

Main Duties

• Support executive team members on their day-to-day support needs with highest urgency.
• Provide on-going IT Support to manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote site for support as needed.
• Perform troubleshooting activities to determine cause and resolution of computer hardware and software
• Assess and take ownership of technical support tickets in the helpdesk ticketing
• Collect information around problem and elevate to higher support tier when needed.
• Perform a daily check for meeting rooms functionality and implement a fix if a fault is identified.
• Image computes to adhere to IPG's standard deployment.
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.
• 3+ years Microsoft Windows support experience
• 3+ years Microsoft Office support experience
• 3+ years Active Directory support experience
• 3+ years supporting Microsoft 365 environments
• User management experience in Active Directory and Exchange Servers.
• Familiar with ITSM/ITIL

Responsible Areas

This role is based in Oxford, MA, with flexibility to provide coverage in Marlborough, MA and infrequent travel to Salem, NH as operational needs require.