Executive IT Service Desk Specialist (On-Site)

IPG Photonics; West Oxford (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

IPG Photonics in Oxford, MA is hiring a Service Desk Analyst to provide technical assistance and support for computer systems, hardware, and software.

The ideal candidate will have 3+ years of Windows, Office, AD and 365 experience, strong communication with executives, and the ability to work with minimal supervision in a fast-paced manufacturing environment. Role is on-site with potential coverage in Marlborough, MA and occasional travel to Salem, NH.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.
• 3+ years Microsoft Windows support experience
• 3+ years Microsoft Office support experience
• 3+ years Active Directory support experience
• 3+ years supporting Microsoft 365 environments
• User management experience in Active Directory and Exchange Servers.
• Familiar with ITSM/ITIL

Responsibilities

• Support executive team members on their day-to-day IT support needs with highest urgency.
• Provide on-going IT Support to manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote site for support as needed.
• Perform troubleshooting activities to determine cause and resolution of computer hardware and software.
• Assess and take ownership of technical support tickets in the helpdesk ticketing system.
• Collect information around problems and elevate to higher support tier when needed.
• Image computers to adhere to IPG's standard deployment.

Skills

Windows support

Office support

Active Directory

Microsoft 365

ITSM/ITIL

Exchange Server

User management

Education

Bachelor's Degree in Information Technology or related field

Equivalent combinations of education, training, certifications

Job description

IPG Photonics in Oxford, MA is hiring a Service Desk Analyst to provide technical assistance and support for computer systems, hardware, and software.

The ideal candidate will have 3+ years of Windows, Office, AD and 365 experience, strong communication with executives, and the ability to work with minimal supervision in a fast-paced manufacturing environment. Role is on-site with potential coverage in Marlborough, MA and occasional travel to Salem, NH.