IT Support Specialist - NASA JSC

Rothe Development Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

HSA/FSA

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

On-site at government facility

Houston on-site

Job summary

Rothe Development Inc. is seeking an IT Support Specialist to join the Enhanced User Support team at Johnson Space Center in Houston, TX. The role supports a high-profile user base including astronauts and management.

You will provide Tier I/II support for hardware, software, network access, and enterprise applications, with a 7:00 am–5:00 pm Central Time schedule and a 24/7 hotline. On-site responsibilities include onboarding, workstation setup, account provisioning, documentation, and

Qualifications

• Experience providing customer or user support in an Enterprise IT environment.
• Excellent communication skills, both written and verbal.
• Proven ability to handle customer interactions professionally.
• Experience in OS imaging and deployment.

Responsibilities

• Provide Enhanced User support for a high-profile user base, including Astronauts and leadership.
• Respond to user inquiries via multiple channels with quick turnaround.
• Assist with onboarding, workstation setup, and account provisioning.
• Document issues and solutions clearly and maintain process documentation.
• Follow internal procedures and escalate where needed.

Skills

Customer support

Communication

Time management

Problem solving

Teamwork

Calm under pressure

Education

CompTIA A+

Network+

Tools

Active Directory

MFA tools

Outlook

Teams

SharePoint

Group Policy

Job description

Rothe will not send out unsolicited job offers, interview requests or documents to complete with your bank information in emails. The account for [e-mail] is not associated with Rothe Enterprises, Inc. Rothe recommends exercising caution and verifying sources before disclosing personal information online or in emails. If you receive any suspicious emails for job offers, please send them as attachments to [e-mail].

Rothe’s EEO Statement:

Rothe is an equal opportunity employer and will provide equal employment opportunities to employees and applicants for employment and will not discriminate against employees or applicants on the basis of race, ethnicity, religion, color, sex, pregnancy, national origin, age, military veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.

Position:IT Support Specialist - NASA JSC

Location: Houston, TX

Remote Status: On-Site

Job Id:679

# of Openings:1

IT Support Specialist

Position Overview

We are seeking a detail-oriented and customer-focused IT Support Specialist to join our Enhanced User Support team at Johnson Space Center. The ideal candidate will provide Enhanced User Support Services to a “high profile” user base community of ~150-200 which includes Astronauts, Flight Directors, and FOD Directorate Management support.

Key Responsibilities

• Provide Enhanced User support services Monday through Friday, between 7:00am and 5:00pm, Central Time, and a 24/7 hotline support capability with a maximum reaction time of 30 minutes
• Support remote operation issue-resolution including, but not limited to, travelers both domestic and international.
• Support on-orbit astronaut crew e-mail account provisioning and control.
• Provide Tier I/Tier II user support for hardware, software, network access, and enterprise applications.
• Respond to user inquiries via phone, email, ticketing systems, or in person, ensuring quick turnaround and resolution.
• Document issues, solutions, and user interactions with accuracy and clarity.
• Follow internal procedures and quality standards for customer support and escalation.
• Assist with onboarding tasks, basic workstation setup, account provisioning, and troubleshooting login or authentication issues.
• Create user guides or quick-start documentation when recurring issues are identified.
• Maintain professionalism, respect, and clear communication with all users.
• Support continuous improvement by identifying trends or inefficiencies in support workflows.

Required Qualifications

• Experience providing customer or user support in an Enterprise IT environment.
• Excellent communication skills, both written and verbal.
• Proven ability to handle customer interactions professionally and respectfully.
• Experience in OS imaging and deployment.
• Ability to manage time well, respond promptly, and follow through on assigned tasks.
• Excellent customer service mindset - patient, calm, and supportive under pressure.

Preferred Qualifications

• CompTIA A+, Network+, or comparable certifications.
• Understanding of IT requirements for federal systems.
• Knowledge of Group Policy.
• Experience supporting enterprise environments or government/contractor organizations.
• Understanding of Active Directory, MFA tools, and collaboration applications (Teams, Outlook, SharePoint).
• Experience with creating documentation or training materials.

Rothe Benefits:

Rothe offers competitive compensation and a benefit package. Full-time employees may participate in:

• Medical Insurance
• Vision Insurance
• HRA/HSA/FSA Accounts
• Life and AD&D Insurance
• Short- and Long-Term Disability
• Critical Illness & Accident Insurance
• Hospital Indemnity
• 401(k) Plan with company matching
• Paid Time Off & Holidays
• Additional Administrative leave options (Bereavement, Jury Duty, Military)
• This is an on-site position at a government facility
• Requires presence on site in Houston, Texas

Rothe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Rothe offices throughout the US and remote locations near NASA and MDA centers.