IT Support Specialist Level 1/2

Jarvis Walker & Foster McKay; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Jarvis Walker & Foster McKay seeks an hands-on IT Support Specialist to provide onsite technical support for a high-end financial services client. You will be the primary contact for day-to-day IT issues, troubleshooting hardware, software, networking, and end-user technology.

The ideal candidate has strong customer service, professionalism, and the ability to work independently in a high-touch environment while collaborating with a technical development team.

Qualifications

• 1-3+ years in IT help desk or desktop support.
• Strong troubleshooting across Windows, Microsoft 365, and hardware.
• Basic networking, AD, and IT security practices.

Responsibilities

• Provide Level 1 and Level 2 onsite technical support.
• Troubleshoot desktops, laptops, printers, and mobile devices.
• Support Windows OS, Microsoft 365, Outlook, and business apps.
• Diagnose basic network connectivity, Wi‑Fi, VPN.
• Assist with user accounts, password resets, and access management.
• Install, configure, and maintain hardware and software.
• Escalate complex issues and coordinate with IT and dev teams.
• Deliver responsive, professional support in a high‑end client environment.

Skills

Onsite support

Windows troubleshooting

Microsoft 365

Customer service

Communication

Independent worker

Russian language (bonus)

Tools

Active Directory

VPN

Job description

Our client is seeking a hands‑on IT Support Specialist to provide onsite technical support for a high‑end financial services client. This individual will serve as a primary point of contact for day‑to‑day IT issues, troubleshooting hardware, software, networking, and end‑user technology.

The ideal candidate will have strong customer service skills, a professional demeanor, and the ability to work independently in a high‑touch environment while collaborating with a technical development team.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to onsite users.
• Troubleshoot desktops, laptops, printers, mobile devices, and other end‑user technology.
• Support Windows operating systems, Microsoft 365, Outlook, and common business applications.
• Diagnose basic network connectivity, Wi‑Fi, VPN, and related technical issues.
• Assist with user account administration, password resets, and access management.
• Install, configure, and maintain hardware and software.
• Escalate complex technical issues and coordinate with internal IT and development teams.
• Deliver responsive, professional technical support in a high‑end client environment.

Qualifications

• 1-3+ years of IT help desk, desktop support, or technical support experience.
• Strong troubleshooting skills across Windows, Microsoft 365, and end‑user hardware.
• Basic understanding of networking, Active Directory, and IT security practices.
• Excellent communication and customer service skills.
• Comfortable working onsite and independently.
• Russian language skills are a plus, given collaboration with a Russian‑speaking development team.
• Experience supporting financial services, executive users, or high‑touch environment