IT Support Specialist (Level 1-2)

Tarrytown Expocare Pharmacy; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in healthcare is seeking a proactive IT Support Specialist to enhance its technology operations. In this role, you will provide essential Level 1 and Level 2 support, troubleshooting hardware and software issues while delivering exceptional customer service. You'll be part of a collaborative team dedicated to supporting pharmacy operations, ensuring smooth technology experiences for users. If you're passionate about technology and enjoy helping others, this is a fantastic opportunity to make a meaningful impact in a supportive environment.

Qualifications

• 3+ years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills with Windows OS and Microsoft Office.
• Ability to work onsite in Austin and support pharmacy operations.

Responsibilities

• Serve as the first point of contact for technical support.
• Troubleshoot hardware, software, and network issues.
• Manage ticket triage and resolution for user issues.

Skills

Troubleshooting Windows OS

Microsoft Office/365

Basic Networking

Customer Service

Technical Documentation

A+ Certification

Active Directory

VDI Support

Education

A+ Certification or equivalent

Tools

RingCentral

Citrix VDI

Cisco Meraki

Job description

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Description

IT Support Specialist (Level 1–2)

Location: Onsite – Austin, TX

Schedule: M–F, 8am-4pm/9am-5pmCST

About Tarrytown Expocare Pharmacy

Tarrytown Expocare Pharmacy is a national long-term care pharmacy focused on serving individuals with intellectual and developmental disabilities (IDD). Based in Austin, TX, we provide prescription medications and clinical administrative services to patients primarily in group homes. Our mission is to bring compassionate care, compliance-focused processes, and dependable service to every partner we support.

Why Join Us? At Tarrytown Expocare, we’re a purpose-driven company that values service, culture, and fun. You’ll work in a collaborative and supportive environment where your contributions directly impact our ability to serve those who need us most. We’re looking for someone who’s not just great at tech—but is also a great teammate.

About The Role

We’re looking for a proactive, patient, and customer-oriented IT Support Specialist to join our growing team and support day-to-day technology operations across multiple pharmacy locations and teams. This role focuses on Level 1 and Level 2 IT support—troubleshooting hardware, software, network connectivity, VDI sessions, and user access issues—while delivering an excellent customer service experience to our internal teams.

You’ll triage and resolve a high volume of daily support tickets (15–30/day), provide onboarding support for new employees, manage hardware inventory and purchasing, and collaborate with other IT staff and vendors to ensure smooth operations.

What You’ll Do

• Serve as the first point of contact for technical support (in-person and remote)
• Troubleshoot and resolve issues related to hardware (printers, monitors, mice, docks, ports), VDI, Office 365, and basic networking
• Manage ticket triage, escalation, and resolution for common user issues
• Handle account provisioning, email setup, and workstation configuration for new hires
• Assist with purchasing, tracking, and deploying IT equipment and peripherals
• Provide support for quarantine release requests and general email management
• Support VoIP (RingCentral) phone setup and troubleshooting
• Maintain accurate documentation for tickets, fixes, and technical procedures
• Participate in infrastructure projects and cross-functional support with other IT team members
• Train end-users and serve as a helpful, positive resource for technical education
• Stay calm and professional while navigating ambiguity or shifting priorities
• Assist with incident, problem, and change management processes
  
  

Requirements

Required Skills:

• Ability to work onsite each day at our North Central Austin location
• A+ Certification or equivalent technical certification
• 3+ years of experience in an IT support/helpdesk or desktop support role
• Strong troubleshooting skills with Windows OS, Microsoft Office/365, and basic networking
• Knowledge of best practices and administration of Microsoft Active Directory
• Experience supporting virtual desktop environments (Citrix or Microsoft VDI)
• Excellent communication, documentation, and prioritization skills
• Positive, inquisitive attitude and a customer-service-first mindset
• Ability to work onsite in Austin and support local pharmacy operations
  
  

Preferred Skills

• Familiarity with VoIP systems (e.g., RingCentral) and basic SharePoint/Teams admin
• Experience in pharmacy, healthcare, or compliance-driven environments
• Working knowledge of Cisco Meraki or Citrix environments
• Familiarity with ITIL principles and best practices
• Experience mentoring or training non-technical users
  
  

Tarrytown is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.