IT Support Specialist Level 1

Freddie Mac; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Une entreprise nationale recherche un Information Technology Support Specialist Level 1 pour assurer le bon fonctionnement des systèmes IT des clients. Vous serez responsable de la résolution efficace des problèmes techniques et de l'assistance à distance, tout en assurant une interaction constructive avec les clients et les membres de l'équipe. Le poste privilégie le travail à distance, avec un soutien sur site limité, principalement à Maryland, Delaware ou Caroline du Nord.

Qualifications

• 1-3 ans d'expérience dans un poste similaire.
• Compréhension de base des systèmes d'affaires et du réseau.
• Doit posséder un moyen de transport fiable.

Responsibilities

• Fournir une assistance technique pour résoudre les problèmes matériels, logiciels et réseau.
• Documenter toutes les informations sur les changements d'infrastructure.

Skills

Service à la clientèle

Compétences en communication verbale

Travail en équipe

Gestion du temps

Education

Certification d'entrée recommandée (ex. A+, Net+, CCENT)

Job description

Description

Please be aware of 3rd party scammers offering this position and asking for money to send you equipment. We do not operate that way*

This position is advertised as remote, but specifically we are looking for a tech either in the Maryland/Delaware area, or the Charlotte/Raleigh, NC area. Techs outside of these areas are welcome to apply, but preference will be given to those in these areas.

As an Information Technology Support Specialist Level 1, you'll play a pivotal role in ensuring the smooth operation of a client's IT systems.

Your primary responsibility will be to provide technical assistance and support to clients, resolving hardware, software, and network issues efficiently to minimize downtime and maximize productivity.

This role provides the opportunity for a majority of remote support with limited on-site support, estimated to be 80% remote and 20% on-site.

Responsibilities
• Works tickets in order of assignment and plans by the Dispatcher
• Effectively preps all hardware according to the ATS process & standards to ensure minimal downtime to the customer
• Uses time as effectively as possible to assess, plan, and resolve Tier 1 issues
• Communicate effectively with all necessary team members to resolve issues in a timely manner
• Works closely with teammates and customers to relay critical information to and from technicians and customers
• Follows all Standard Operating Procedures
• Performs miscellaneous job-related duties as assigned by the Technical Team Lead
• Follow dthe evelopment plan as outlined by leadership
• Appropriately documents/updates all information for changes in an infrastructure as new changes are identified

Qualifications
• Must have 1-3 years' experience in a similar position
• Must have Entry Level understanding of business systems and networking
• Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
• Must demonstrate excellent customer service skills
• Strong telephone and verbal communication skills are a must
• Must thrive in a team environment and demonstrate effective team interaction
• Must demonstrate the ability to work effectively independently
• Must have strong organizational, priority, and time management skills with the ability to multi-task
• Must own reliable means of transportation
• Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report