Technical Support Specialist I

Diesel Laptops LLC.; Irmo (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

At Diesel Laptops, we are looking for a Technical Support Specialist I who will handle customer inquiries and troubleshooting in a dynamic IT environment. This entry-level position requires strong communication skills, adaptability to a fast-paced workplace, and a commitment to customer satisfaction. Join us to provide exceptional support while working in a collaborative and innovative team atmosphere.

Benefits

Competitive salary and benefits package

Career growth and development opportunities

Collaborative and dynamic work environment

Qualifications

• Customer service or technical support experience is a plus.
• Ability to maintain confidentiality and professional boundaries.
• Ability to develop and maintain business relationships.

Responsibilities

• Managing incoming calls and customer service inquiries.
• Troubleshooting technical issues as identified.
• Creating detailed records regarding reported requests, issues, and solutions.

Skills

Excellent written communication

Excellent verbal communication

Organizational skills

Adaptability

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Title: Technical Support Specialist I

Company Overview

At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow.

Job Description

The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.

Key Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Troubleshooting technical issues as identified
• Creating detailed records regarding reported requests, issues, and solutions
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Adhering to all corporate policies, practices, and controls.
• Other Duties as Assigned
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a passionate and innovative team.
• Career growth and development opportunities.
• Collaborative and dynamic work environment.
  
  

Preferred Qualifications

Equivalent Education Level Required: High school diploma or equivalent.

Experience Required: Customer service or technical support is a plus

Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to maintain confidential information and professional boundaries. Ability to understand and ensure compliance with policies, procedures, and laws. Ability to develop and maintain business relationships. Proficient in MS Office.

Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.

Travel: Available as needed with appropriate notice, but no significant travel is anticipated for this position.

Other: Must be eligible to work in the USA. May be subject to criminal background checks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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