IT Support Specialist II — Onsite Expert Troubleshooter

Gifthealth Inc; Columbus (OH); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Gifthealth Inc. is seeking an IT Support Specialist II to provide advanced end-user technical support across our environment, including workstations, applications, access, and peripherals. You will own incidents, document work, and escalate when needed to maintain user productivity.

This role requires strong troubleshooting, clear communication, and the ability to mentor junior team members. On-site, standard business hours with on-call rotation and collaboration with IT Operations and

Formación

• High school diploma or equivalent is required.
• Proficiency with endpoint and identity concepts such as SSO and provisioning.
• Experience with IT service management systems and escalations preferred.
• Strong documentation and communication skills.
• Basic scripting or automation experience is a plus.

Responsabilidades

• Handle incoming IT support requests via ticketing system, chat, and in-person interactions.
• Troubleshoot and resolve standard and moderately complex issues involving workstations, applications, and user devices.
• Escalate urgent or high-impact issues and drive resolution with IT teams.
• Develop and maintain knowledge base articles and troubleshooting procedures.

Conocimientos

Endpoint systems knowledge

Troubleshooting

Communication skills

Escalation management

Documentation

PHI/HIPAA awareness

Educación

High school diploma or equivalent

Herramientas

Okta

Google Workspace

Slack

IT service management platforms

MDM tools

Cloud-based business apps

Descripción del empleo

Gifthealth Inc. is seeking an IT Support Specialist II to provide advanced end-user technical support across our environment, including workstations, applications, access, and peripherals. You will own incidents, document work, and escalate when needed to maintain user productivity.

This role requires strong troubleshooting, clear communication, and the ability to mentor junior team members. On-site, standard business hours with on-call rotation and collaboration with IT Operations and