IT Support Specialist II New Long Beach, California, United States

Vast Space Llc.; Long Beach (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Equity

401(k) retirement plan

Lunch subsidies

Job summary

Vast Space Llc. in Long Beach, CA is seeking an IT Support Specialist to provide day-to-day technical assistance to colleagues and keep systems running smoothly. You will be the first point of contact for issues, delivering timely solutions and exceptional customer service.

This full-time, on-site role requires hands-on hardware knowledge, familiarity with Windows and Mac, and the ability to work independently within a fast-paced startup environment.

Qualifications

• 2+ years of IT experience.
• Experience with ITSM tools (e.g., Jira SM, Zendesk).
• Strong problem-solving skills and ability to work independently and collaboratively.

Responsibilities

• Exhibits excellent communication and interpersonal skills.
• Provide help desk support and resolve problems to end user’s satisfaction.
• Maintains and supports laptops, desktops, tablets, mobile phones and other network-enabled devices.
• Monitor, respond and resolve incidents in an ITSM system ensuring SLA performance (e.g., Jira SM, Zendesk).
• Troubleshoot Windows 10/11 and MacOS.
• Some understanding of Active Directory or LDAP.
• Onboarding/offboarding users.
• Perform timely workstation hardware and software upgrades.
• Provide support for multiple locations.
• Install and move equipment up to 50 lbs.

Skills

IT support

Customer service

Troubleshooting

Independent worker

Tools

Jira SM

Zendesk

Active Directory

Job description

Vast is developing next-generation space stations and space infrastructure using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches in 2027, followed by additional Haven modules. Additionally, the company recently announced Vast Satellite, a high-power satellite product line leveraging its space station components and the heritage of Haven Demo.

Headquartered in Long Beach, California, and with more than 1,000 employees and over a billion dollars in private capital, Vast has built the facilities required to manufacture and operate America’s next space station. The company plans to develop future habitats and systems for the Moon and Mars, dedicated space stations for government partners, and other crewed systems that will unlock the expanding long-term space economy.

Vast is looking for an IT Support Specialist, reporting to the Manager, IT, for providing day-to-day technical support toVast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role.

This is a full-time, non-exempt, in-person position in our Long Beach location.

Responsibilities

• Exhibits excellent communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information
• Provide help desk support and resolve problems to the end user’s satisfaction
• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
• Strong troubleshooting of Windows 10/11 operating system
• Strong troubleshooting of MacOS
• Some understanding of Active Directory or LDAP
• Comfortable replacing hard drives, memory and other computer components
• Onboarding/ offboarding users
• Perform timely workstation hardware and software upgrades as required
• Provide support for multiple locations
• Installing, moving, equipment that may weigh up to 50 lbs

Minimum Qualifications

• 2+ years of experience in IT
• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively

Preferred Skills & Experience

• Experience in a manufacturing environment
• Prior experience working in a fast-paced startup environment
• Familiarity with aerospace industry regulations and standards regarding IT and data

Pay Range: California

$24.52 - $39.90 USD

We calibrate level and compensation to the selected candidate's experience and demonstrated capability. We welcome applicants across a range of experience levels to apply.

COMPENSATION AND BENEFITS

Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Vast’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.