IT Support Specialist II

Vast; Long Beach (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Company equity

Medical, dental, vision

Generous PTO

Parental leave

401(k)

Onsite meals and snacks

Job summary

Vast is hiring an IT Support Specialist in Long Beach, CA. You will be the first point of contact for internal users, delivering timely technical assistance and ensuring systems run smoothly. This is a full-time, in-person role reporting to the Manager, IT.

You will resolve issues, perform hardware upgrades, onboard/offboard users, and support multiple locations while adhering to SLAs and ITSM processes.

Qualifications

• 2+ years of IT experience.
• Experience with ITSM tools.
• Strong problem-solving and independent collaboration.

Responsibilities

• Provide day-to-day help-desk support to employees.
• Troubleshoot Windows 10/11 and MacOS issues.
• Manage and maintain laptops, desktops, tablets, and mobile devices.

Skills

IT support

Help desk

Windows 10/11

MacOS

Active Directory/LDAP

Customer service

SLA adherence

Tools

Jira SM

Zendesk

Active Directory

Job description

Vast is developing next-generation space stations and space infrastructure using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches in 2027, followed by additional Haven modules. Additionally, the company recently announced Vast Satellite, a high-power satellite product line leveraging its space station components and the heritage of Haven Demo.

Headquartered in Long Beach, California, and with more than 1,000 employees and over a billion dollars in private capital, Vast has built the facilities required to manufacture and operate America’s next space station. The company plans to develop future habitats and systems for the Moon and Mars, dedicated space stations for government partners, and other crewed systems that will unlock the expanding long-term space economy.

Vast is looking for an IT Support Specialist, reporting to the Manager, IT, for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role.

This is a full-time, non-exempt, in-person position in our Long Beach location.

Responsibilities:

• Exhibits excellent communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information
• Provide help desk support and resolve problems to the end user’s satisfaction
• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
• Strong troubleshooting of Windows 10/11 operating system
• Strong troubleshooting of MacOS
• Some understanding of Active Directory or LDAP
• Comfortable replacing hard drives, memory and other computer components
• Onboarding/ offboarding users
• Perform timely workstation hardware and software upgrades as required
• Provide support for multiple locations
• Installing, moving, equipment that may weigh up to 50 lbs

Minimum Qualifications:

• 2+ years of experience in IT
• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively

Preferred Skills & Experience:

• Experience in a manufacturing environment
• Prior experience working in a fast-paced startup environment
• Familiarity with aerospace industry regulations and standards regarding IT and data

Pay Range: California

$24.52 - $39.90 USD

We calibrate level and compensation to the selected candidate's experience and demonstrated capability. We welcome applicants across a range of experience levels to apply.

COMPENSATION AND BENEFITS

Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.