IT Support Specialist II - Hybrid Onsite & Remote

Rise Broadband; Westlake (TX); Presencial; USD 36.000 - 41.000; Jornada completa

Descripción de la vacante

Rise Broadband is seeking an IT Support Specialist II to serve as the first point of contact for employee technology needs in Westlake, TX. You will troubleshoot hardware, software, and cloud services, with on‑site support for Westlake and Irving offices and remote support for remote staff.

The role requires 4+ years in service desk or desktop support, strong communication, and Microsoft 365/Azure familiarity, with certifications preferred.

Formación

• Four-plus years in a dynamic service desk or desktop support environment.
• Experience with Windows and macOS platforms.
• Familiarity with TCP/IP, DNS, DHCP, and basic networking concepts.
• Microsoft 365 or Azure certification and/or ITIL Foundation.
• Experience using ticketing systems (ServiceNow, Jira Service Management, Zendesk).

Responsabilidades

• Respond to service desk incidents via phone, email, chat, and in person.
• Log, categorize, prioritize, and resolve support requests for hardware and software.
• Install, configure, and maintain computer systems and cloud services.
• Support VPN, Wi‑Fi, and basic network troubleshooting.
• Assist onboarding and access management in Azure/AD and Microsoft 365.
• Create knowledge base articles and user guides.

Conocimientos

IT support

Customer service

Troubleshooting

Networking basics

Educación

Associate's degree in information technology or related field

Herramientas

ServiceNow

Jira Service Management

Zendesk

Intune

Jamf

Descripción del empleo

Rise Broadband is seeking an IT Support Specialist II to serve as the first point of contact for employee technology needs in Westlake, TX. You will troubleshoot hardware, software, and cloud services, with on‑site support for Westlake and Irving offices and remote support for remote staff.

The role requires 4+ years in service desk or desktop support, strong communication, and Microsoft 365/Azure familiarity, with certifications preferred.