IT Support Specialist II (Atwater)

Socket.dev; Atwater (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

403(b) with match

FSA plans

Gym discounts

Job summary

Socket.dev in Atwater, CA is seeking a IT Support Technician to provide tier 1–2 support to end users, install and maintain hardware and software, and help operate the IT department.

The role requires strong communication, Windows OS, TCP/IP, and networking knowledge; requires HS diploma or GED, 2 years IT experience, and CA driver’s license. Travel to multiple sites is expected; schedule is Mon-Fri, 8:00am-4:30pm at the Atwater Administrative site.

Qualifications

• High School diploma or GED required.
• Associate Degree or IT certifications preferred.
• Two years of experience supporting computer software and hardware required.
• Advanced knowledge of IT Service Management processes required.
• A valid CA driver's license and insurance is required.
• Knowledge of Windows OS, TCP/IP, Internet, Microsoft Office, and Networking.

Responsibilities

• Provides tier 1 and tier 2 end-user support.
• Install and maintain hardware and software.
• Troubleshoot hardware/software problems.
• Assist with general IT department operations.
• Travel to multiple sites.
• Develop knowledge base articles.

Skills

Windows Operating System

TCP/IP

Microsoft Office

Networking

Communication skills

Troubleshooting

Education

High School diploma or GED

Associate Degree or IT certifications preferred

Job description

Provide technical support to end users, aid in the administration of the GVHC computing environment and assist with the general operations of the IT Department.

Schedule is Monday - Friday, 8:00am - 4:30pm
This position will work at our Atwater Administrative site.

Compensation

$26.93 - $28.28 per hour

Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Demonstrates effective communication and problem-solving skills.
• Install and maintain hardware.
• Install and maintain software.
• Troubleshoot hardware/software problems.
• Provide tier 1 and tier 2 support to end-users.
• Assist with the general operations of the IT department.
• Other duties and tasks as assigned.

Physical Demands

• The employee must occasionally lift and/or move up to 25-50 pounds and push up to 100 pounds (on wheels).
• Must be able to speak clearly in order to communicate information to End Users and Staff.
• Must be able to hear staff on the phone and in person.
• Specific vision abilities required by this job include close vision for RJ45 pin-outs, computer screens, and the ability to adjust focus.
• Must be comfortable in tight or confined crawl spaces.

Work Environment

The noise level in the work environment is usually average.

Education/Experience Requirements

Minimum Qualifications

• Knowledge of Windows Operating System, TCP/IP, Internet, Microsoft Office, and Networking required.
• Speak respectfully and professionally and in terms that both novice and experienced computer users can understand.
• Work on multiple tasks with minimal supervision.
• Travel to multiple sites.
• Excellent oral, interpersonal, and written communication skills.
• Develop knowledge base articles.

Education/Experience

• High School diploma or GED required.
• Associate Degree or certifications with information technology focus preferred, one (1) year of IT experience may be substituted for relevant education or technical certification.
• Two (2) years of experience supporting computer software and hardware required.
• Advanced knowledge of commonly supported computer software and hardware required.
• Advanced knowledge of IT Service Management processes required.
• A valid CA driver's license and insurance is required.