IT Specialist I - End-User Tech & Support Expert

ALS; Georgia; On-site; USD 50,000 - 65,000; Full time

Job summary

ALS in Georgia is seeking an IT Specialist I to support a large enterprise environment. You will troubleshoot hardware, software, printer and network issues, configure accounts, manage Active Directory tasks, and assist with Exchange/Office 365 services.

You’ll use ServiceNow for ticketing and onboarding/offboarding, while developing basic PowerShell skills and documenting processes. We value clear communication, customer focus, and reliability, with on-call coverage on a rotating monthly

Qualifications

• Experience supporting enterprise IT environments is preferred.
• Familiarity with AD accounts, groups and OU management.
• Proficiency with Office 365 and Exchange administration.

Responsibilities

• Troubleshoot hardware, software, printer and connectivity issues in an enterprise setting.
• Perform basic AD tasks: account creation/modification, group and OU management.
• Handle Exchange/Office 365 tasks: addresses, distribution lists.
• Manage tickets in ServiceNow: update, assign, close, filter.
• Assist with onboarding/offboarding and basic device imaging.

Skills

Troubleshooting

Active Directory basics

Office 365

ServiceNow

Networking

Communication

On-call support

Tools

PowerShell basics

Outlook

Job description

ALS in Georgia is seeking an IT Specialist I to support a large enterprise environment. You will troubleshoot hardware, software, printer and network issues, configure accounts, manage Active Directory tasks, and assist with Exchange/Office 365 services.

You’ll use ServiceNow for ticketing and onboarding/offboarding, while developing basic PowerShell skills and documenting processes. We value clear communication, customer focus, and reliability, with on-call coverage on a rotating monthly