IT Support Specialist I

I Am Boundless; Worthington (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan with 5% matching

5 Weeks of Paid Time Off

Medical Insurance

Free Dental & Vision Insurance

Tuition Discount Opportunities

Job summary

A non-profit organization in Worthington, Ohio is hiring an IT Support Specialist I to provide technical support to clients. The candidate should have strong interpersonal skills, a customer-centric attitude, and at least one year of experience in a technical role. Responsibilities include troubleshooting systems and acting as a liaison for problem resolution. Join today to make a meaningful impact within the community!

Qualifications

• Minimum 1 year work experience in a technical role.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with common operating systems and software applications.

Responsibilities

• Provide day-to-day technical support to internal and external clients.
• Configure and troubleshoot laptops, workstations, servers, and networks.
• Act as a liaison for problem resolution between customers and departments.

Skills

Customer-centric attitude

Interpersonal skills

Technical troubleshooting

Education

High school diploma or equivalent

Associate degree in IT or related field

Tools

Help desk software (e.g., Zendesk, ServiceNow)

Job description

Want to make an impact? I Am Boundless is hiring for an IT Support Specialist I! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

Benefits – Why Join Boundless?

• 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment– Immediately 100% Vested
• Annual Increases

Paid Time Off

• 5 Weeks of Paid Time Off
• 8 Paid Holidays
• Medical Insurance
• Free Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life Insurance & Supplemental Life Insurance
• Disability Insurance

Professional Support

• Tuition Discount Opportunities with Schools like Capella University & Franklin University
• A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
• Employee Assistance Program (EAP)- Counseling, Therapy, Finance, Legal
• Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
• Wellbeing Resource s(Up to $50 off Health Insurance Premium Monthly)

What You’ll Do

As an IT Support Specialist I, you’ll play a meaningful role in providing day-to-day technical support to both internal and external client’s systems, software and hardware installs, configure and troubleshoots laptops, workstations, servers, mobile devices, and networks. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Acts as liaison between customers, departments, and within the organization for problem resolution. Ensures that problems are resolved in an accurate and timely manner or are passed to specialists for advanced problem diagnosis. Utilizes technical expertise for moderately complex aspects of major system components used to support the business. This is the ideal working environment for a self-motivated individual who likes challenges, variety, and helping customers.

Minimum Qualifications

• High school diploma or equivalent; Associate degree in IT or related field is a plus.
• Familiarity with common operating systems and software applications.
• Ability to diagnose and resolve basic technical issues.
• Strong interpersonal skills with a customer-centric attitude.
• Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
• Ability to work in a team and adapt to changing situations.
• Minimum 1 year work experience in a technical role

Ready to make a difference?

Apply today and join a company where you can realize your Boundless potential!

All candidates selected to undergo the pre-employment process will berequiredto complete a background check, drug screen, and health screen, as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national