IT Support Specialist I

Mode5; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free Fridays! – Every other Friday off

Competitive Compensation

Medical, Dental, and Vision Insurance

Simple IRA Savings Plan with Company

Certification Assistance and Bonus

Paid Holidays and Vacation Days

Casual Work Environment

Employee Social Events

Life Insurance Coverage

Incidental Telecommuting

Employee Referral Bonus

Job summary

Mode5 is hiring an IT Support Specialist I to join our Support team in Norfolk, Virginia. You will provide desktop, software, and network support across multiple environments, ensuring high customer satisfaction while leveraging Windows 11 and Microsoft 365 tools.

This full-time position offers growth within a managed services environment. Ideal candidates have 1–2 years of remote and onsite support experience and familiarity with Active Directory and basic networking.

Qualifications

• 1–2 years of remote and onsite desktop support experience.
• Direct experience with Windows 11 and Microsoft 365.
• Hands-on experience with Active Directory user administration and basic networking.
• Managed Services or Technology Consulting experience a plus.

Responsibilities

• Troubleshoot and resolve user support issues while maintaining customer satisfaction.
• Support desktops, software and networks in multiple environments.
• Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Skills

Desktop support

Windows 11

Microsoft 365

Active Directory

Customer service

Job description

Job Title: IT Support Specialist I
Department: Support
Location: Norfolk, Virginia
Job Type: Regular Full-Time

Who We Are:

Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you’re stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!

What You Need:

As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.

• Minimum of 1 to 2 years’ of remote and onsite desktop support experience
• Direct experience with Windows 11 and Microsoft 365
• Hands on experience with Active Directory user administration and basic networking
• Managed Services or Technology Consulting experience a plus!

Things You Will Do:

As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following:

• Troubleshoot, and resolve user support issues while maintaining customer satisfaction.
• Support desktops, software and networks in multiple environments.
• Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Your Benefits:

At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.

• Free Fridays! – Every other Friday off. Paid!
• Competitive Compensation
• Medical, Dental, and Vision Insurance
• Simple IRA Savings Plan with Company Match
• Certification Assistance and Bonus Reward Program
• Paid Holidays and Vacation Days
• Causal Work Environment
• Employee Social Events
• Life Insurance Coverage
• Incidental Telecommuting
• Employee Referral Bonus

Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician

Must be available to work at our Norfolk office.

We are an Equal Opportunity Employer