IT Support Specialist I

Socket.dev; Lake Zurich (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Medical Murray in Lake Zurich, IL seeks an IT Support Specialist I to provide Level 1 tech support and hands-on assistance to employees. You’ll troubleshoot hardware, software, accounts, and connectivity while helping users maximize technology in a fast-paced manufacturing/R&D setting.

The ideal candidate has a customer-service mindset, solid troubleshooting skills, and a desire to grow in IT. Join a team focused on reliable, friendly, and professional support.

Qualifications

• Associate or Bachelor’s degree in IT, CS, network engineering, or related field preferred.
• Prior IT support or help desk experience preferred.
• Familiarity with Windows and Office 365.
• Strong debugging and problem-solving skills.
• Customer-focused with strong communication and teamwork skills.

Responsibilities

• Provide Level 1 IT support for computers, printers, tablets, and peripherals.
• Troubleshoot software issues in Office 365, Teams, and business apps.
• Manage user accounts and access in Entra ID and Active Directory.
• Troubleshoot basic network/connectivity issues and escalate when needed.
• Monitor tickets and communicate progress and resolution to users.
• Assist with onboarding new employees, device prep, and setup.

Skills

Customer service

Troubleshooting

Microsoft 365

Windows OS

Communication

Education

IT degree preferred

Tools

Active Directory

Microsoft Entra ID

Epicor Kinetic

Job description

Title:IT Support Specialist I

Location:Lake Zurich, IL

Employment Type:Full-Time

About Us

Founded in 1996, Medical Murray is a privately owned medical device company specializing in the development, testing, and manufacturing of finished devices, components, and subassemblies. We partner with clients ranging from innovative startups to the world’s largest OEMs. Our expertise includes permanent implants, delivery systems, and complex catheters for vascular, gastrointestinal, urologic, and other interventional markets.

Our culture is driven by five core values: Helpful, Happy, Personal Responsibility, Trustworthy and Clever & Skillful. These principles guide our work, our relationships, and our commitment to improving patient outcomes worldwide

Overview

We are seeking an IT Support Specialist I to provide responsive, hands-on technical support to employees across the organization. As the first point of contact for day-to-day IT needs, you’ll troubleshoot hardware, software, user account, and connectivity issues while helping employees get the most out of the technology they use every day.

This is an excellent opportunity for an early-career IT professional who enjoys solving problems, working directly with people, and building technical expertise in a fast-paced manufacturing and R&D environment. The ideal candidate brings a strong customer-service mindset, solid troubleshooting skills, attention to detail, and a desire to learn and grow.

What You’ll Do

• Provide Level 1 technical support for computers, printers, tablets, peripherals, UPS systems, and other IT equipment.
• Troubleshoot common software and application issues involving Microsoft Office 365, Microsoft Teams, Dialpad, Epicor Kinetic, Minitab, SolidWorks, and other business applications.
• Support user accounts and access within Microsoft Entra ID/Active Directory, Epicor, and other company systems.
• Troubleshoot basic network and connectivity issues and escalated more complex issues when appropriate.
• Monitor Help Desk tickets and provide timely communication, troubleshooting, and resolution.
• Support new employee onboarding, including device preparation, account setup, system access, and basic technology orientation.
• Maintain accurate IT asset inventory and equipment records.
• Maintain and update IT procedures, troubleshooting guides, and other technical documentation.
• Escalate technical issues to appropriate IT team members when additional expertise or support is required.
• Deliver friendly, responsive, and professional technical support to employees at all levels of the organization.
• Assist with IT projects and other technology-related responsibilities as needed.

What You’ll Bring

• Associate or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field preferred.
• Previous IT support, Help Desk, Desktop Support, internship, or related technical experience preferred.
• Basic knowledge of computer hardware, Windows operating systems, software applications, user accounts, and network connectivity.
• Familiarity with Microsoft Office 365 and Windows-based environments.
• Familiarity with Microsoft Entra ID, Active Directory, and user account administration is preferred.
• Experience supporting technology within a manufacturing, engineering, or R&D environment is a plus.
• Knowledge of a programming or scripting language is a plus but not required.

Equal Opportunity Employer

Medical Murray is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.