IT Support Specialist: Hands-On Tech & Troubleshooting

Terrible's; Las Vegas (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Terrible's is seeking an IT Technician to provide hands-on support for desktops, laptops, mobile devices, and peripherals across the organization. You will troubleshoot issues, install and maintain hardware and software, and ensure users have reliable access to technology resources.

The role emphasizes strong customer service and clear communication, the ability to work independently while managing multiple tasks, and a willingness to learn new technologies.

Qualifications

• 1–2 years of experience in a technical support or help desk role.
• Familiarity with Windows and macOS environments.
• Experience with basic networking and troubleshooting tools.

Responsibilities

• Provide first-level technical support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
• Set up and maintain user accounts, permissions, and profiles.
• Assist with inventory management of IT assets and equipment.
• Support audio/visual equipment and conference room technology.
• Document support activities and update technical manuals as needed.
• Collaborate with IT team members to elevate and resolve complex issues.

Skills

Customer service

Communication skills

Troubleshooting

Diagnostics

Independent worker

Willing to learn new technologies

Education

High school diploma

Associate degree in IT or related field

Job description

Terrible's is seeking an IT Technician to provide hands-on support for desktops, laptops, mobile devices, and peripherals across the organization. You will troubleshoot issues, install and maintain hardware and software, and ensure users have reliable access to technology resources.

The role emphasizes strong customer service and clear communication, the ability to work independently while managing multiple tasks, and a willingness to learn new technologies.