IT Support Specialist — Growth & Purpose Across Locations

Marion Goodwill Industries Inc; Marion (OH); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Paid time off

Floating holidays

Training and development

Job summary

Marion Goodwill Industries Inc is seeking an IT Support Specialist to provide day-to-day technical support for employees both remotely and on-site in Marion, OH. You'll troubleshoot issues, deploy and maintain equipment, and manage Microsoft 365 services across the organization.

The role involves visiting different Goodwill locations, supporting POS systems, and collaborating on projects, with opportunities for growth and hands-on IT exposure in a mission-driven environment.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field or equivalent education and experience.
• 2+ years of IT support experience.
• Experience troubleshooting workstations and POS systems.
• Working knowledge of Microsoft 365 and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to travel between Goodwill locations as needed.
• Ability to occasionally work nights, weekends, and on-call support.

Responsibilities

• Troubleshoot hardware, software, network, printer, and workstation issues.
• Provide technical support in person, by phone, email, and other remote methods.
• Install, configure, deploy, and maintain computers and peripheral equipment.
• Support POS systems and technology across Goodwill locations.
• Administer Microsoft 365 user accounts, licensing, and service configurations.
• Support Exchange, Teams, SharePoint, and OneDrive.
• Enroll, configure, and manage devices through Microsoft Intune.
• Deploy applications, policies, and security configurations.
• Configure and troubleshoot mobile devices, printers, and scanners.
• Complete and track help desk tickets within established service expectations.
• Create and maintain technical documentation, SOPs, and knowledge-base articles.

Skills

Customer service

Communication skills

Troubleshooting

Independent work

Travel readiness

Education

Associate degree in IT/CS or related field

Tools

Microsoft 365

Intune

POS systems

Exchange

Teams

SharePoint

OneDrive

Job description

Marion Goodwill Industries Inc is seeking an IT Support Specialist to provide day-to-day technical support for employees both remotely and on-site in Marion, OH. You'll troubleshoot issues, deploy and maintain equipment, and manage Microsoft 365 services across the organization.

The role involves visiting different Goodwill locations, supporting POS systems, and collaborating on projects, with opportunities for growth and hands-on IT exposure in a mission-driven environment.