IT Support Specialist

Jobtailor; Marion (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Goodwill is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues, deploying and maintaining computers and POS systems across Goodwill locations. You will manage Microsoft 365 environments, de-risk security configurations, and provide excellent customer service.

The role requires 2+ years of IT support, the ability to travel between locations, and a commitment to a safe, drug-free workplace. A 2-year degree or equivalent is expected.

Qualifications

• 2+ years of IT support experience.
• Associate degree in IT or related field or equivalent education/experience.
• Experience troubleshooting workstations and POS systems.
• Working knowledge of Microsoft 365 and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• IT certifications such as CompTIA A+ or Microsoft certifications are a plus.
• Valid driver’s license, insurance, and reliable transportation.
• Ability to travel between Goodwill locations as needed.
• Occasionally work nights, weekends, and on-call support.
• Able to lift up to 25 lbs.
• Commitment to a safe, drug-free workplace.

Responsibilities

• Troubleshoot hardware, software, network, printer, and workstation issues.
• Provide technical support in person, by phone, email, and remote methods.
• Install, configure, deploy, and maintain computers and peripherals.
• Support POS systems and technology across Goodwill locations.
• Administer Microsoft 365 user accounts, licensing, and service configurations.
• Support Exchange, Teams, SharePoint, and OneDrive.
• Enroll, configure, and manage devices through Microsoft Intune.
• Deploy applications, policies, and security configurations.
• Configure and troubleshoot mobile devices, printers, and scanners.
• Complete and track help desk tickets within service expectations.
• Create and maintain technical documentation, SOPs, and knowledge-base articles.
• Identify recurring issues and recommend process improvements.
• Travel to Goodwill locations as needed for on-site support.
• Protect confidential information following IT security standards.

Skills

Troubleshooting Hardware

Troubleshooting Software

Network Support

Microsoft Intune Management

Application Deployment

Security Configuration

Mobile Device Configuration

Help Desk Ticket Management

Technical Support

Process Improvement

Problem-Solving Skills

Communication Skills

Customer Service Skills

Independent Work

Multi-Priority Management

Education

Associate degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Exchange

Teams

SharePoint

OneDrive

POS Systems

Printers

Scanners

Remote Support Tools

Knowledge-Base Articles

Microsoft Intune

Job description

• Troubleshoot hardware, software, network, printer, and workstation issues
• Provide technical support in person, by phone, email, and other remote support methods
• Install, configure, deploy, and maintain computers and peripheral equipment
• Support point-of-sale (POS) systems and technology across Goodwill locations
• Administer Microsoft 365 user accounts, licensing, and service configurations
• Support Exchange, Teams, SharePoint, and OneDrive
• Enroll, configure, and manage devices through Microsoft Intune
• Deploy applications, policies, and security configurations
• Configure and troubleshoot mobile devices, printers, and scanners
• Complete and track help desk tickets within established service expectations
• Create and maintain technical documentation, SOPs, and knowledge-base articles
• Identify recurring technology issues and recommend process improvements
• Travel to Goodwill locations as needed to provide on-site support
• Protect confidential and sensitive information while following IT security standards

Requirements

• Associate degree in Information Technology, Computer Science, or related field - or equivalent education and experience
• 2+ years of IT support experience
• Experience troubleshooting workstations and POS systems
• Working knowledge of Microsoft 365 and IT infrastructure
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• IT certifications such as CompTIA A+ or Microsoft certifications are a plus
• Valid driver's license, appropriate auto insurance, and reliable transportation
• Ability to travel between Goodwill locations as needed
• Ability to occasionally work nights, weekends, and on-call support
• Ability to lift up to 25 lbs. independently
• Commitment to a safe, drug-free workplace

Demonstrates expertise in troubleshooting hardware, software, and network issues while providing exceptional technical support across various platforms. Proficient in managing Microsoft 365 environments and supporting point-of-sale systems, with a strong focus on customer service and process improvement.

Highest-signal resume keywords

• Troubleshooting Workstations
• Microsoft 365 Administration
• Point-Of-Sale (POS) Support
• Technical Documentation Creation
• IT Support Experience

Hard Skills

• Troubleshooting Hardware
• Troubleshooting Software
• Network Support
• Microsoft Intune Management
• Application Deployment
• Security Configuration
• Mobile Device Configuration
• Help Desk Ticket Management
• Technical Support
• Process Improvement

Soft Skills

• Problem-Solving Skills
• Communication Skills
• Customer Service Skills
• Independent Work
• Multi-Priority Management

Certifications & Qualifications

• CompTIA A+
• Microsoft Certifications

Industry Keywords

• IT Support
• Technical Support
• Help Desk
• Information Technology
• Computer Science
• Goodwill
• IT Security Standards
• SOPs
• Confidential Information
• Drug-Free Workplace

Tools & Technologies

• Microsoft 365
• Exchange
• Teams
• SharePoint
• OneDrive
• POS Systems
• Printers
• Scanners
• Remote Support Tools
• Knowledge-Base Articles