IT Support Specialist Expert

OpenTrain AI, Inc.; United States; A distancia; USD 62.000 - 110.000; A tiempo parcial

Descripción de la vacante

OpenTrain AI, Inc. seeks a remote IT support evaluation contractor to craft realistic troubleshooting scenarios and explain the reasoning behind each step.

You will write comprehensive scenarios spanning first contact, diagnosis, resolution, hardware, software, and networking, and evaluate AI-generated responses for accuracy and safety. This ongoing contract pays $45–$80 per hour; candidates must have at least two years in IT support and strong English communication.

Formación

• Professional fluency in English is required.
• At least two years of professional experience in IT support, help desk work, or system administration.
• Hands-on experience with enterprise tools such as Active Directory, Microsoft 365, or mobile device management tools.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Clear written communication and the ability to explain diagnostic decisions.
• CompTIA A+, Network+, or Microsoft credentials are helpful but not required.
• PowerShell or Bash scripting experience is helpful but not required.
• Tier 2 or Tier 3 escalation experience is helpful but not required.

Responsabilidades

• Create IT support scenarios covering first contact, diagnosis, resolution, hardware, software, networking, and enterprise environments.
• Create reference answers that explain the reasoning behind each troubleshooting step.
• Evaluate AI-generated support responses for technical accuracy and user safety.
• Identify recommendations that sound reasonable but could make the underlying issue worse.

Conocimientos

Fluent English

IT support experience

Troubleshooting

Written communication

Scripting

Escalation experience

Herramientas

Active Directory

Microsoft 365

MDM tools

Descripción del empleo

Create realistic IT support scenarios, explain troubleshooting decisions, and evaluate AI-generated answers for accuracy and safety. This remote contract role pays $45 to $80 per hour and requires at least two years of IT support experience.

Remote Hourly · $45–$80/hr

$45–$80/hr

Compensation

Contract

Engagement

Remote

Location

Posted

Open in 95 countries

Portugal + more

• Albania
• Algeria
• Antigua and Barbuda
• Armenia
• Australia
• Austria
• Bahamas
• Bahrain
• Belgium
• Benin
• Bhutan
• Bosnia and Herzegovina
• Botswana
• Brunei
• Bulgaria
• Canada
• Costa Rica
• Côte d’Ivoire
• Croatia
• Cyprus
• Czechia
• Denmark
• Ecuador
• El Salvador
• Estonia
• Ethiopia
• Finland
• France
• Gambia
• Germany
• Greece
• Guatemala
• Guyana
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Jamaica
• Jordan
• Kenya
• Kuwait
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Madagascar
• Malaysia
• Malta
• Mauritius
• Mexico
• Moldova
• Mongolia
• Morocco
• Mozambique
• Namibia
• Netherlands
• New Zealand
• North Macedonia
• Norway
• Oman
• Pakistan
• Panama
• Peru
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• Rwanda
• Saint Lucia
• Senegal
• Serbia
• Singapore
• Slovakia
• Slovenia
• South Africa
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Taiwan
• Tanzania
• Thailand
• Trinidad and Tobago
• Tunisia
• Türkiye
• United Arab Emirates
• United Kingdom
• United States
• Uzbekistan
• Vietnam

The work

You will turn practical IT support knowledge into evaluation data for AI systems. Your work will cover realistic troubleshooting situations and help assess whether AI responses are accurate, safe, and useful.

• Write IT support scenarios covering first contact, diagnosis, resolution, hardware, software, networking, and enterprise environments.
• Create reference answers that explain the reasoning behind each troubleshooting step.
• Evaluate AI-generated support responses for technical accuracy and user safety.
• Identify recommendations that sound reasonable but could make the underlying issue worse.

What it pays and takes

This is a remote, asynchronous independent contractor role. The work is ongoing rather than limited to one task batch.

• $45 to $80 per hour, paid weekly through Stripe.
• Commit to at least 10 hours per week, with no maximum and flexibility to change your hours from week to week.
• Open to candidates in the countries listed for this role.
• Professional fluency in English is required.
• At least two years of professional experience in IT support, help desk work, or system administration.
• Hands-on experience with enterprise tools such as Active Directory, Microsoft 365, or mobile device management tools.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Clear written communication and the ability to explain diagnostic decisions.
• CompTIA A+, Network+, or Microsoft credentials are helpful but not required.
• PowerShell or Bash scripting experience is helpful but not required.
• Tier 2 or Tier 3 escalation experience is helpful but not required.