IT Support Specialist: End‑User Tech & Projects

EaglePicher Technologies; Joplin (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

10 paid holidays and PTO

Matching 401K

Annual Profit Sharing

Tuition reimbursement

Dependent scholarship programs

Job summary

EaglePicher Technologies is seeking an IT Support Analyst to join our Joplin team, delivering Help Desk support and ensuring end-user productivity across business applications and devices.

The role emphasizes analytical thinking, clear communication, and hands-on project involvement, with opportunities to support hardware inventories, deployments, and new systems in a fast-paced defense and aerospace environment.

Qualifications

• Bachelor's Degree in Business or Information Technology preferred.
• A+ Certification / Experience in Microsoft Office 365 suite a plus.
• Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN.
• Experience troubleshooting and documenting Software and Hardware issues.
• Ability to communicate effectively both orally and in writing, in person and by telephone.
• Capability for immediate self-education in use of new systems, and software applications.

Responsibilities

• Provide Help Desk for end-user and PC issues and requests.
• Participates in technology projects and implementation.
• Complete tasks such as hardware inventory, shipping, testing, etc.
• Works independently or as a team member on new applications, processes, or projects.
• Provide the best possible support for customers to reduce end user downtime.
• Respond to escalated end-user issues.
• All other duties as assigned.

Skills

Customer service

Communication

Training delivery

Problem solving

Independent work

Education

Bachelor's Degree in Business or Information Technology

Tools

Windows Active Directory

Windows OS

Mac OS

VPN

Microsoft Office 365

VOIP

Printers

Laptops/Workstations

Job description

EaglePicher Technologies is seeking an IT Support Analyst to join our Joplin team, delivering Help Desk support and ensuring end-user productivity across business applications and devices.

The role emphasizes analytical thinking, clear communication, and hands-on project involvement, with opportunities to support hardware inventories, deployments, and new systems in a fast-paced defense and aerospace environment.