IT Support Specialist — End-User Tech & Cloud Tools

Allied World Reinsurance Company; Farmington (CT); On-site; USD 52,000 - 70,000; Full time

Job summary

Allied World Reinsurance Company in Farmington, CT is seeking an Associate IT Support Administrator to provide first and second-line technical support across office and remote environments. You will troubleshoot hardware, software, and endpoint management, ensuring a seamless user experience for staff and remote workers.

The role requires strong customer service, detail-orientation, and the ability to handle multiple requests in a fast-paced setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 1+ year of experience in an IT Support, Help Desk, Service Desk, or Desktop Support role
• Knowledge of Windows operating systems and Microsoft 365
• Strong troubleshooting and problem-solving skills
• Quick learner with a willingness to develop new technical skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Responsibilities

• Provide first and second-level technical support for hardware, software, mobile devices, and related technologies.
• Respond to and resolve incidents and service requests in a timely and customer-focused manner.
• Deploy, configure, troubleshoot, and maintain Windows laptops, desktops, and mobile devices.
• Support Microsoft Intune for device enrollment, endpoint management, software deployment, and policy administration.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, and Entra ID (Azure AD).
• Manage user account provisioning, deprovisioning, and access requests for new hires, transfers, and terminations.

Skills

Customer service

Troubleshooting

Detail oriented

Multi-tasking

Teamwork

Education

Bachelor's degree in IT/CS

Tools

Windows OS

Microsoft 365

Intune

VDI/AVD/WVD

VPN

Job description

Allied World Reinsurance Company in Farmington, CT is seeking an Associate IT Support Administrator to provide first and second-line technical support across office and remote environments. You will troubleshoot hardware, software, and endpoint management, ensuring a seamless user experience for staff and remote workers.

The role requires strong customer service, detail-orientation, and the ability to handle multiple requests in a fast-paced setting.