IT Support Specialist — Desktop & Ticketing

State of North Carolina - Department of Information Technology; North Carolina; Hybrid; USD 66,000 - 98,000; Full time

Job summary

State of North Carolina - Department of Information Technology is seeking a User Support Analyst (S) to deliver IT support for DEQ business units. The role includes resolving DOTS tickets, configuring devices, and maintaining secure systems, with hybrid work options and a weekly onsite requirement.

The position emphasizes desktop encryption, antivirus maintenance, project participation, and collaboration with Tier II/III and vendor resources to ensure timely service delivery.

Qualifications

• Bachelor's degree in computer science or an IT related field plus one year of experience in IT.
• Associate degree plus two years of IT experience in related role.
• Equivalent education/experience as allowed by policy.

Responsibilities

• Provide technical support for DEQ IT systems and respond to DOTS tickets.
• Configure and set up new computers per division guidelines.
• Monitor ITSM queue, document work, and communicate with peers and vendors.
• Assist with day-to-day IT operations including asset management and inventory controls.

Skills

Hardware & devices

Networking protocols

Systems analysis

IT procurement

Technical customer support

Education

Bachelor's degree in CS/IT

Associate degree in CS/IT

GED or equivalent experience

Job description

State of North Carolina - Department of Information Technology is seeking a User Support Analyst (S) to deliver IT support for DEQ business units. The role includes resolving DOTS tickets, configuring devices, and maintaining secure systems, with hybrid work options and a weekly onsite requirement.

The position emphasizes desktop encryption, antivirus maintenance, project participation, and collaboration with Tier II/III and vendor resources to ensure timely service delivery.