Field Service Manager Austin, Texas

POWERX Co; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Pay

Certification Incentives

Referral Bonus

Tuition Reimbursement

Medical/Dental/Vision + other benefits

401k with company match

Performance Program

PTO with Wellness Days & Holidays

Job summary

POWERX Co is seeking a Field Service Manager to lead the Testing Department, guiding strategic direction, mentoring staff, and ensuring high-quality customer service. You will coordinate across departments to optimize performance and safety in electrical testing operations.

This role requires strong leadership, extensive knowledge of electrical testing, and experience supervising teams. Candidates should be prepared for travel and possess relevant certifications.

Qualifications

• NETA level III or higher certification is preferred.
• 5+ years of technical experience in Electrical Testing or Electrical Engineering.
• 3+ years of supervisory experience.

Responsibilities

• Provide strategic direction and leadership for the Testing Department.
• Coordinate with Accounting/Finance, Sales, and HR to support department goals.
• Promote a strong safety culture within the department.
• Prepare reports and debriefs for Operations.
• Mentor and develop Testing Department personnel.

Skills

Leadership

Safety compliance

Electrical testing

Project management

Communication

Team management

Education

Bachelor’s degree in Electrical Engineering

Tools

Microsoft Office

Testing Equipment

Job description

We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure.

With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project.

POWERX is built on four pillars, with our people as the foundation.

Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported.

That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies.

In an industry where technology and complexity are ever-changing, we're ready to help you meet today's challenges while preparing for tomorrow's innovations.

Work with a team that’s powered by excellence.

OUR POWERX PERKS

• Competitive Pay
• Incentives for Certifications
• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• 401k program with a company match
• Performance Program
• PTO including Wellness Days and Paid Holidays
• And much more!

Job Summary

The Field Service Manager provides strategic direction, leadership, and coordination of the Testing Department. This role is responsible for achieving optimal performance while providing mentorship, guidance, and support for the personnel. This individual will foster professionalism, respect, and positive attitudes among the team while ensuring excellent customer support and consistent, high-quality service. The Field Service Manager will coordinate with other departments including Accounting/Finance, Sales, and Human Resources to best support the goals of the department and the organization.

Supervisory Responsibilities

• Testing Department Head - responsible for success of testing department, directs testing department, accountable for work performed by testing department.
• Supervises: front line supervisors, scheduler, and field service technicians 1-4.

Duties/Responsibilities

Operational Oversight

• Assist the Operations Manager in overseeing the day-to-day operations of the Testing Department.
• Prepare reports and debriefs for Operations.
• Coordinate with other technical departments to achieve the best overall service and productivity.
• Promote an uncompromising safety culture within the department.
• Assist with answering technical questions from customers, sales personnel, subcontractors, or vendors.

Training and Development

• Perform classroom and on-the-job training for Testing Department personnel.
• Ensure proper methods and procedures are documented and consistently utilized.
• Guide and mentor subordinates in achieving their highest credentials and the best possible proficiency in their respective fields.
• Present technical presentations during training meetings.
• Assist with onboarding of new technicians and participate in stay and annual performance reviews of technicians.

Resource Management

• Ensure necessary equipment and supplies are available for technical personnel.
• Ensure proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources.
• Track company-issued equipment provided to technicians and monitor rented equipment to ensure prompt returns.
• Coordinate with Accounting/Finance to promote good safekeeping and stewardship of resources.

Scheduling and Utilization

• Regularly review schedules and direct adjustments to correct inaccurate time allocations, underutilization, overutilization, and changed priorities with the scheduling department.
• Track and update technician capabilities for the scheduling department.

Quality Assurance

• Ensure datasheets and reports are accurate and submitted in a timely manner.
• Conduct quality control reviews and approvals of reports and datasheets.
• Coordinate with the Operations Manager to identify areas in need of improvement, such as low utilization, poor output, or lack of cross-training.
• Provide technical support to field technicians, sales, engineering, and customers.

Additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Attributes/Abilities

• Must have a satisfactory background/MVR check.
• Must pass a pre-employment, post-accident, reasonable suspicion, and/or random drug test.
• Must have reliable transportation and possess a valid driver's license.
• Extensive knowledge of safety requirements and procedures in the electrical industry.
• Computing skills including email, internet, data entry, and Microsoft Office products.
• Strong leadership and team management skills.
• Strong interpersonal and social skills.
• Excellent verbal and written communication.
• Highly organized and detail oriented.

Experience and Education

• NETA level III or higher certification, Bachelor’s degree in Electrical Engineering preferred.
• 5+ years of technical experience in Electrical Testing or Electrical Engineering.
• 3+ years of supervisory experience.

Physical Requirements

• Ability to travel up to 50% of the time.
• Ability and willingness to work occasional overtime as needed.
• Ability to lift up to 50 pounds.
• Ability to walk, stand, climb, pull, push, sit, and work in a cramped or confined space.
• Potential low exposure to various conditions, including dirt, heat, fumes, smoke, water, noise, vibration, grease, oil, and dust.

POWERX isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

AI Transparency Notice

POWERX may use technology-assisted tools, including artificial intelligence (AI), to help review applications, match candidate qualifications to job requirements, and support our recruiting team during the hiring process. AI-assisted tools do not make final employment decisions. All hiring decisions are made by qualified human reviewers.

If you have questions about our use of AI in the hiring process or would like to request an alternative review process where legally required, please contact our Talent Acquisition team at [e-mail].