IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

American Structurepoint, Inc.; Indianapolis (IN); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

American Structurepoint, Inc. is seeking an IT Support Specialist focused on CAD systems for Civil Engineering in Indianapolis. You will deploy, maintain, and troubleshoot Autodesk and Bentley CAD environments, serving as a bridge between engineering teams and software vendors.

Responsibilities include software deployment, licensing management, and performance optimization across workstations and servers. A background in CAD tools, Windows networking, and scripting for automation is preferred;

Qualifications

• 1 to 3 years IT support, CAD administration, or deployments in AEC environments.
• Experience deploying and supporting Autodesk and Bentley products.
• Ability to work with vendors to diagnose and resolve licensing issues.
• Knowledge of CAD in virtual environments; Windows and networking basics.
• Strong problem solving, communication, and documentation skills.

Responsibilities

• Deploy, maintain, and troubleshoot CAD environments (Autodesk/Bentley).
• Act as primary contact with Autodesk and Bentley support; log and escalate issues.
• Provide Tier 2/3 CAD-related support; optimize performance across workstations and servers.
• Administer licensing, track usage, and coordinate renewals with procurement.
• Support ProjectWise, Autodesk Docs, BIM 360 and related data environments.

Skills

CAD administration

Vendor coordination

Windows operating systems

Networking fundamentals

Documentation

Scripting basics

Tools

Autodesk Civil 3D

Autodesk Revit

AutoCAD

MicroStation

OpenRoads Designer

Autodesk/ Bentley licensing tools

Job description

IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

Job ID: 2026-2999

Category/Group: Information Technology Group

Employment Type: Regular Full-Time

Job Locations: US-IN-Indianapolis

Overview

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values -respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.

Group: Information Technology

Position: IT Support Specialist (CAD Systems)

Location: Indianapolis, IN

As an IT Support Specialistat American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.

Job Summary

We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack.

Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required.

Responsibilities

Software Deployment & Configuration

• * Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• * Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• * Evaluate and test updates, patches, and service packs before implementation in production environments.
• * Manage version control and compatibility between Autodesk and Bentley software platforms.

Vendor Collaboration & Issue Resolution

• * Act as the primary technical contact with Autodesk and Bentley support teams.
• * Log, track, and escalates issues to vendors as needed; follow through to resolution and document fixes.
• * Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• * Provide feedback to vendors on product performance and opportunities for workflow improvements.

Technical Support

• * Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• * Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• * Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• * Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.

License & Asset Management

• * Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• * Track license usage, manage allocations, and ensure compliance with vendor agreements.
• * Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.

Infrastructure & Standards Support

• * Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360.
• * Collaborate with the CAD management team to uphold company standards and workflows.
• * Identify opportunities to automate tasks, streamline deployments, and improve user experience.

Qualifications

Required:

• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Knowledge of CAD operating in virtual environments.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.

Preferred:

• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms.
• Familiarity with PowerShell, Python, or batch scripting for deployment automation.
• Understanding of civil engineering data workflows and file management practices.
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+.

Why Join Us

• * Support innovative civil infrastructure projects with cutting- edge CAD technologies.
• * Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment.
• * Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
• * Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

• Prolonged sitting at a computer workstation.
• Ability to communicate clearly both verbally and in writing.
• Close vision for computer and document review.
• Occasional walking, standing, or reaching as necessary.
• Ability to lift up to 15 pounds.
• Consistent, reliable attendance and punctuality.