IT Support Specialist (Austin)

Prosum; Austin (TX); On-site; USD 34,000 - 55,000; Full time

Job summary

Procore is seeking an IT Support Specialist in Austin to deliver technical support and handle onboarding and asset management for internal teams. You will support macOS and Windows, manage identity access (Okta/AD), and troubleshoot SaaS tools like Google Workspace, Slack, and Zoom.

Deadline-driven role with ITSM workflows (Jira Service Management, ServiceNow) and collaboration with Security for endpoint compliance.

Qualifications

• 2+ years in an enterprise IT support or End User Services role.
• Proficiency supporting macOS and Windows in a corporate network.
• Hands-on experience with identity platforms (Okta, AD) and mobile device management (Jamf Pro, Intune).
• Familiarity with cloud tools (Google Workspace, Slack, Zoom) and Jira/Confluence.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and OS across global offices and remote setups.
• Manage onboarding/offboarding lifecycle, including laptop provisioning and identity lifecycle access.
• Maintain ITSM ticket queues (Jira Service Management, ServiceNow) and meet SLA targets.
• Troubleshoot productivity SaaS platforms (Google Workspace, Slack, Zoom, M365).
• Collaborate with IT Infrastructure and Security to deploy system updates and enforce endpoint compliance.
• Maintain hardware inventory, coordinate repairs and refreshes.
• Draft and update self-service knowledge base and SOPs for internal users.

Skills

IT Support

macOS

Windows

Identity & Access Mgmt

Okta

Active Directory

Jamf Pro

Intune

Google Workspace

Slack

Zoom

Jira Service Management

ServiceNow

Confluence

Jira

Microsoft 365

Tools

Jira Service Management

ServiceNow

Jamf Pro

Microsoft Intune

Okta

Active Directory

Google Workspace

Slack

Zoom

Microsoft 365

Jira

Confluence

Job description

## IT Support Specialist (Austin)**Austin,TX93013**Employment Type:ContractJob Number: 25912Remote Options: Onsite## Job Description**IT Support Specialist (Austin)** Description---Job Brief: As an End User Services Specialist at Procore, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology. Responsibilities: • Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups. • Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory). • Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets. • Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms. • Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance. • Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes. • Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs). Requirements: • Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role. • OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment. • Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune). • Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence. • Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues. • Culture Fit: Alignment with Procore’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.