IT Support Specialist (Active Secret Clearance)

TEKsystems; Lawton (OK); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

TEKsystems in Lawton, OK seeks a Senior IT Support Specialist to deliver remote and onsite technical and training support. You’ll tackle escalated issues from the help desk for PCs, servers, mainframe apps, and hardware, while guiding users with second-tier assistance.

Hours are Monday–Friday, 8-hour shifts between 6 AM and 6 PM local time, with occasional after-hours support. This contract role is fully onsite in Lawton, OK, with benefits eligibility described in the posting.

Qualifications

• Provide second-tier IT support for PC, server, mainframe apps and hardware.
• Support escalated issues from the help desk and assist with training.
• Coordinate repairs and coordinate with network and software teams.

Responsibilities

• Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handle problems the first-tier help desk cannot resolve.
• Install and test PCs, printers, and peripherals; configure operating systems and software.
• Troubleshoot printer, computer, and peripheral incidents; run diagnostics.
• Resolve system problems and coordinate LAN-related issues and configurations.
• Interact with network/services teams to restore service or identify core problems.
• Simulate user problems to resolve operating difficulties.
• Recommend system modifications to reduce user problems.

Skills

Help desk

Troubleshooting

Service desk

Windows 10

Active Directory

Windows

Support

Ticketing system

Customer service

Education

DoD Secret Clearance

A+ Certification

Network+ Certification

Security+ Certification

Job description

Description

Our client is hiring a Senior IT Support Specialist. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Primary Responsibilities

• Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handle problems that the first-tier help desk support is unable to resolve.
• Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.
• Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.

Skills

Help desk support, Troubleshooting, Service desk, Windows 10, Active directory, Windows, Support, Ticketing system, Help desk, Customer service

Top Skills Details

Help desk support,Troubleshooting,Service desk,Windows 10,Active directory,Windows,Support,Ticketing system

Additional Skills & Qualifications

DoD Secret Clearance

A+, Network+, or Security+

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Lawton, OK.

Pay and Benefits

The pay range for this position is $28.00 - $33.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lawton,OK.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.