IT Support Specialist - 1st Shift

Creative Solutions Services, LLC; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Creative Solutions Services, LLC is seeking an IT Support Specialist for 1st shift in a fast-paced healthcare environment. You will troubleshoot hardware, software, and connectivity issues while delivering professional IT support to staff, patients, and visitors.

Responsibilities include handling 35–40 tickets daily via ServiceNow, remote support with SCCM, and thorough documentation. Initial 6-month 100% onsite, then a hybrid schedule with 3 WFH days per week.

Qualifications

• CompTIA A+ Certification – REQUIRED
• 2+ years of IT support/help desk experience
• Experience with ServiceNow, Windows, and remote support tools preferred

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
• Manage approximately 35–40 tickets daily through ServiceNow
• Provide remote technical support using SCCM
• Document, resolve, and escalate technical issues as needed
• Deliver professional, customer-focused IT support

Skills

Troubleshooting

Customer service

Team player

Independent worker

Education

CompTIA A+ Certification

Tools

ServiceNow

SCCM

Citrix

Epic

Windows

iOS

Android

Job description

IT Support Specialist – 1stShift

We are seeking an experienced IT Support Specialist to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff, patients, and visitors.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
• Manage approximately 35–40 tickets daily through ServiceNow
• Provide remote technical support using SCCM
• Document, resolve, and escape technical issues as needed
• Deliver professional, customer-focused IT support

Requirements

• CompTIA A+ Certification – REQUIRED
• 2+ years of IT support/help desk experience
• Strong troubleshooting and customer service skills
• Experience with ServiceNow, Windows, and remote support tools preferred
• Detail-oriented team player who can work independently

Schedule

• Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week
• Regular Shift: Tuesday–Saturday, 6:00 AM–2:30 PM
• 100% onsite for the initial 6-month contract
• Upon conversion, position transitions to a hybrid schedule with 3 WFH days per week