IT Support Specialist - 1st Shift

TalentBridge; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

TalentBridge seeks an experienced IT Support Specialist to provide hands-on technical support in a fast-paced healthcare environment. You will troubleshoot hardware, software, applications, and connectivity issues for staff, patients, and visitors, ensuring minimal downtime.

The role includes 1st shift duties, on-site support for the first 6 months, transitioning to a hybrid schedule with remote work days after conversion.

Qualifications

• CompTIA A+ certification is required.
• 2+ years of IT support/help desk experience.
• Strong troubleshooting and customer-service skills.
• Experience with ServiceNow, Windows, and remote support tools.
• Detail-oriented team player who can also work independently.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM.
• Manage 35-40 tickets daily through ServiceNow.
• Provide remote technical support using SCCM.
• Document, resolve, and escalate issues as needed.
• Deliver professional, customer-focused IT support.

Skills

2+ years IT support experience

Troubleshooting

Customer service

Detail-oriented

Team player

Independent worker

Education

CompTIA A+ Certification

Tools

ServiceNow

Windows

SCCM

Citrix

Epic

iOS

Android

Job description

We are seeking an experienced IT Support Specialist to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff, patients, and visitors.

IT Support Specialist - 1stShift

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
• Manage approximately 35-40 tickets daily through ServiceNow
• Provide remote technical support using SCCM
• Document, resolve, and elevate technical issues as needed
• Deliver professional, customer-focused IT support

Requirements

• CompTIA A+ Certification - REQUIRED
• 2+ years of IT support/help desk experience
• Strong troubleshooting and customer service skills
• Experience with ServiceNow, Windows, and remote support tools preferred
• Detail-oriented team player who can work independently

Schedule

• Training: Monday-Friday, 8:30 AM-5:00 PM for 1 week
• Regular Shift: Tuesday-Saturday, 6:00 AM-2:30 PM
• 100% onsite for the initial 6-month contract
• Upon conversion, position transitions to a hybrid schedule with 3 WFH days per week #INDEAST