Technical Consultant - Utilities

Esri; Charlotte (NC); On-site; USD 84,000 - 142,000; Full time

Job summary

Esri is seeking a mid-to-senior Professional Services consultant to work with utilities clients on deploying ArcGIS solutions. You will partner with clients to translate business needs into GIS architectures, design workflows, and guide implementations that advance data, analytics, and geospatial capabilities across organizations.

You will collaborate with delivery teams to promote Esri technology, lead customer engagements, and drive business growth in a global context from Charlotte, NC.

Qualifications

• 5+ years designing, implementing, and/or administering enterprise GIS solutions leveraging ArcGIS Enterprise (desktop, server, and online).
• Ability to clearly communicate technical ideas to technical peers or non-technical managers or customers.
• Translate a customer’s business goals into technical plans and solutions.
• Self-motivated, proactive problem solver, team-oriented and creative.
• Exceptional interpersonal, written/verbal communication, multi-tasking, and presentation skills.
• Entrepreneurial attitude and willingness to learn in a dynamic cross-functional team.
• US citizenship.
• Bachelor’s degree in geography, computer science, GIS, or related field; master's preferred.

Responsibilities

• Be a thought leader advising customers on innovative Esri solutions and content to help them make better decisions.
• Understand customer business and how Esri technology can improve success; know key business processes in retail, banking/finance, insurance, and manufacturing.
• Design and certify key GIS workflows for the ArcGIS platform; provide configuration guidance and best practices; align IT objectives with Esri technology.
• Develop and grow business by supporting technology and implementation patterns with new and existing customers.
• Collaborate with practice managers, marketing, and sales to develop new business and shape future use of Esri products.

Skills

Communication

Problem solving

Teamwork

Self-motivation

Education

Bachelor's degree in relevant field

Master's degree preferred

Tools

ArcGIS

Location-based services

Cloud architecture

Geo-enabled apps

Job description

Overview

In this position, you will work closely with clients to establish solutions to make them successful, broaden the effect of GIS technology to their business, and help shape the evolution of the platform by identifying new implementation patterns. You will provide solutions and thought leadership while promoting the use of Esri technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company.

This team supports our Utilities clients. You will be part of a talented cross-functional team of dynamic and passionate consultants and project managers to deliver solutions that enable our customers to make a difference in communities around the world. You will be part of a delivery team that implements critical technologies that improve quality, reliability and accessibility to data and geospatial capabilities.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.

Esri has a relocation assistance program for the Charlotte, NC - Arboretum area.

Responsibilities

• Be a thought leader.Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.
• Understand our customers and know their business.Understand how Esri’s technology can help businesses be more successful. Be familiar with key business processes in commercial organizations, including retail, banking and financial services, insurance, and manufacturing.
• Enable our customers to be successful.Work closely with customers to identify, design, and certify key GIS workflows for the ArcGIS platform. Provide configuration guidance and best practices to customers and understand how Esri’s technology enables the customer’s stated vision. Collaborate with customer IT organizations to align their technical objectives and business goals with Esri’s technology platform.
• Develop and grow business.Provide business development support toward technology and implementation patterns with new and existing customers.
• Collaborate with Esri’s practice managers and marketing and sales teams to develop new business and be part of actively shaping the future through your work using advanced Esri products and cutting-edge technology including ArcGIS Business Analyst, Insights for ArcGIS, real-time GIS, and advanced spatial analytics.

Requirements

• 5+ years of experience designing, implementing, and/or administrating enterprise GIS solutions/systems that leverage the ArcGIS enterprise (desktop, server, and online)
• Ability to clearly communicate technical ideas, whether to other technical peers or non-technical project managers or customers
• Demonstrable ability to evaluate and translate a customer’s business goals, objectives, and strategies into technical plans and solutions
• Be self-motivated, a proactive problem solver, team-oriented, and creative
• Exceptional interpersonal, written/verbal communication, multi-tasking, and presentation skills
• Entrepreneurial attitude and willingness to learn - you must thrive in a dynamic cross-functional team environment
• US citizenship
• Bachelor’s degree in geography, computer science, business administration, GIS, or a related field, depending on position level (master's preferred)

Recommended Qualifications

• Knowledge of and experience with software engineering and/or robust application development principles and practices
• Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology
• Experience with current technology implementation patterns including service-oriented and cloud computing architecture

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$84,240-$142,480 USDAbout Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Available in

Charlotte, NC - Arboretum

Job Category

Professional Services and Consulting

Role Type

Individual Contributor

Experience Level

Mid Level