IT Support Specialist

Chitra Productions; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Chitra Productions in Virginia Beach is seeking an IT Support Specialist to manage core technology systems. The role focuses on user account management, device setup, and technical support across Microsoft 365 and Google Workspace. Ideal candidates will have over 2 years of IT support experience, strong documentation skills, and excellent communication abilities. Benefits include health insurance and 401(k). This is an in-person position.

Qualifications

• Proven experience in IT support with excellent troubleshooting skills.
• Strong understanding of managing Microsoft 365 and Google Workspace.
• Proficiency in maintaining accurate IT documentation and inventory.

Responsibilities

• Manage and administer Microsoft 365 and Google Workspace accounts.
• Provision new employee computers and IT equipment.
• Maintain and track IT assets and manage hardware lifecycle.

Skills

IT support experience

User account management

Device setup

Asset tracking

Documentation skills

Excellent communication

Education

2+ years in IT support or system administration

Tools

Microsoft 365

Google Workspace

Intune

JAMF

Job description

Job Summary

Chitra is seeking a reliable and detail‑oriented IT Support Specialist to manage and support our organization’s core technology systems. This role is critical to ensuring smooth day‑to‑day operations by maintaining user accounts, managing devices, tracking IT assets, and supporting staff with technical needs. The ideal candidate is organized, proactive, and comfortable working across both Microsoft and Google environments while maintaining strong documentation and asset management practices.

Key Responsibilities

• Manage and administer Microsoft 365 and Google Workspace accounts, including user setup, permissions, and deactivation.
• Provision and configure new employee computers and equipment (laptops, desktops, peripherals).
• Maintain and track IT assets and inventory, including hardware lifecycle management.
• Manage and document software licensing, ensuring compliance and accurate recordkeeping.
• Provide technical support to staff for hardware, software, and access issues.
• Maintain accurate IT documentation, including account access, asset logs, and procedures.
• Coordinate onboarding and offboarding from an IT perspective.
• Assist with basic security practices, including access control and account hygiene.
• Run monthly reports and log them.
• Troubleshoot and resolve system and user issues in a timely manner.

Required Qualifications

2+ years of experience in IT support, help desk, or systems administration. Experience managing Microsoft 365 and/or Google Workspace environments. Strong understanding of user account management and device setup. Experience with asset tracking and inventory systems. Familiarity with software licensing management. Strong organizational and documentation skills. Excellent communication and customer service skills.

Preferred Qualifications

Experience with endpoint management tools (e.g., Intune, JAMF, or similar). Basic understanding of IT security best practices. Experience supporting small to mid‑sized organizations. Certifications such as CompTIA A+, Google Workspace Admin, or Microsoft 365 Fundamentals.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience

• IT support, help desk, or system administration: 2 years (Required)

License/Certification

• Certification such as CompTIA A+ (Preferred)
• Certification such as Google Workplace Admin (Preferred)
• Certification such as Microsoft 365 Fundamentals (Preferred)

Work Location

In person