IT Support Specialist

Jobtailor

Vancouver (WA)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Job summary

Jobtailor in the United States, Washington state, and Vancouver is seeking an entry- to mid-level Help Desk/ Desktop Support specialist. You will resolve tickets, set up new workstations, manage user accounts, and support Microsoft 365 and Windows devices.

The role involves onboarding/offboarding support, documenting issues clearly, and occasional travel between company locations. MSP exposure and relevant certifications are a plus.

Qualifications

1-2 years of help desk, desktop support, or related IT experience.
Experience with Windows and Microsoft 365.
Basic Active Directory and networking knowledge.
Strong communication and customer-service skills.
Ability to manage multiple tickets and priorities.
Willingness to travel between company locations.
MSP experience preferred.
CompTIA A+ and Network+ certifications, or equivalent hands-on experience preferred.
Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate preferred.
Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips preferred.

Responsibilities

Resolve help desk tickets for login, software, printer, device, and connectivity issues.
Set up computers, workstations, software, and equipment for employees.
Create and disable user accounts, mailboxes, and basic Active Directory access.
Support Microsoft 365, Windows devices, mobile devices, and business applications.
Assist with employee onboarding and offboarding.
Maintain clear ticket notes and IT documentation.
Travel to company locations when an issue cannot be resolved remotely.

Skills

Strong communication

Customer-service

Ability to manage multiple tickets

Tools

NinjaRMM

Automate

Azure

SharePoint

Power Automate

AppFolio

Adobe

Zoho

Caliber

Timeslips

Job description

Resolve help desk tickets for login, software, printer, device, and connectivity issues
Set up computers, workstations, software, and equipment for employees
Create and disable user accounts, mailboxes, and basic Active Directory access
Support Microsoft 365, Windows devices, mobile devices, and business applications
Assist with employee onboarding and offboarding
Maintain clear ticket notes and IT documentation
Travel to company locations when an issue cannot be resolved remotely

Requirements

One to two years of help desk, desktop support, or related IT experience
Experience with Windows and Microsoft 365
Basic Active Directory and networking knowledge
Strong communication and customer-service skills
Ability to manage multiple tickets and priorities
Willingness to travel between company locations
Managed service provider experience (preferred)
CompTIA A+ and Network+ certifications, or equivalent hands‑on experience (preferred)
Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate (preferred)
Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips (preferred)

Core Competencies

Demonstrates expertise in resolving help desk tickets, managing user accounts, and supporting Microsoft 365 and Windows devices. Proficient in maintaining IT documentation and providing excellent customer service during employee onboarding and offboarding.

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