IT Support Specialist

Netrolynx AI; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Tuition reimbursement

Job summary

Columbia Banking System is seeking an IT Support Specialist to ensure the smooth operation of internal systems and applications. You will provide technical assistance for core banking apps, Windows OS, and Microsoft Office, helping associates resolve issues promptly to minimize downtime.

In this role you will triage incidents in ServiceNow, manage access with SailPoint, and collaborate within a global support team to improve processes, security, and system performance while upholding regulatory

Qualifications

• 4–6 years IT-related Service Desk experience.
• High school diploma or GED; IT-related education preferred.
• Strong knowledge of Windows OS, Microsoft Office, Active Directory, and TCP/IP.
• Experience with ServiceNow Incident, Request Fulfillment, Change Management, and Asset Management modules.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide technical assistance to internal associates for core banking apps and software.
• Maintain and update tickets in ServiceNow, analyze incident trends.
• Assist with installations, configurations, and updates of computers and security standards.
• Support account access management within SailPoint and entitlements.
• Collaborate in a 24x5 global IT support team and uphold bank regulations.

Skills

TCP/IP

Windows OS

Active Directory

ServiceNow

SailPoint

Customer service

Troubleshooting

Communication skills

Education

High school diploma or GED

IT coursework

Tools

ServiceNow

SailPoint

Cisco IVR

Webex Calling

Calabrio

Job description

About The Company

Columbia Banking System is a leading financial institution dedicated to providing exceptional banking services to individuals and businesses. With a strong commitment to community development and client satisfaction, Columbia Banking System has established itself as a trusted partner in the financial industry. The company prides itself on fostering a collaborative and innovative work environment that encourages professional growth and employee engagement. As part of its ongoing commitment to excellence, Columbia Banking System continually invests in cutting-edge technology and infrastructure to enhance its service offerings and operational efficiency.

About The Company

Columbia Banking System is a leading financial institution dedicated to providing exceptional banking services to individuals and businesses. With a strong commitment to community development and client satisfaction, Columbia Banking System has established itself as a trusted partner in the financial industry. The company prides itself on fostering a collaborative and innovative work environment that encourages professional growth and employee engagement. As part of its ongoing commitment to excellence, Columbia Banking System continually invests in cutting-edge technology and infrastructure to enhance its service offerings and operational efficiency.

About The Role

The IT Support Specialist at Columbia Banking System plays a vital role in ensuring the seamless operation of internal technological systems and applications. This position provides comprehensive support to internal associates, addressing software and hardware-related issues that impact daily banking operations. The role involves troubleshooting core banking applications, Microsoft Office Suite, Windows operating systems, and other business-critical software. The support specialist is responsible for collecting information, managing work tickets, performing triage, and escalating complex issues when necessary. By maintaining a proactive approach, the individual empowers internal associates to utilize technology effectively, thereby strengthening business relationships with bank customers. The role also involves maintaining the IT Service Management (ITSM) tool, ServiceNow, to identify trends, improve processes, and enhance system performance. Additionally, the support specialist manages account access and entitlement tasks within SailPoint, ensuring compliance with regulatory standards and internal policies. Working within a global support team, the individual must demonstrate excellent communication skills, technical expertise, and a customer-centric mindset to deliver high-quality support and contribute to the bank’s strategic goals.

Qualifications

The ideal candidate will possess a minimum of 4-6 years of IT-related Service Desk experience, demonstrating a strong background in technical support and troubleshooting. A high school diploma or GED is preferred, with additional education in Information Technology or related fields highly desirable. Candidates should have advanced knowledge of TCP/IP protocols, PC hardware and software configuration, and extensive experience with Windows operating systems, Microsoft Office Suite, Active Directory, and system management tools. Familiarity with ServiceNow modules such as Incident, Request Fulfillment, Change Management, and Asset Management is essential. Excellent customer service skills, along with the ability to communicate complex technical information clearly to both technical and non-technical audiences, are critical. Strong analytical, research, problem-solving, and troubleshooting skills are required to effectively resolve issues. The candidate should also have a working understanding of computer hardware architecture, network concepts, and technology-related terminology. Knowledge of Cisco IVR, Webex Calling, and Calabrio call recording is a plus. A demonstrated ability to manage time efficiently and work under stressful conditions is necessary to succeed in this role.

Responsibilities

The IT Support Specialist will be responsible for providing technical assistance to internal associates, troubleshooting and resolving issues related to core banking applications, standard software, and operating systems. Key responsibilities include collecting and analyzing incident reports, performing triage, and escalating complex problems as needed to ensure minimal disruption to banking operations. The role involves maintaining and updating tickets within ServiceNow, identifying incident trends, and recommending process improvements. The support specialist will assist with installations, configurations, and updates of computers and laptops, ensuring all systems are compliant with security and operational standards. They will support account access management tasks within SailPoint, including modifying user profiles, managing entitlements, and ensuring adherence to standard operating procedures. The individual will monitor access requests, prioritize tickets based on urgency, and ensure timely resolution or escalation. Additional duties include participating in a 24x5 global support team, providing mentorship or training to team members, and maintaining compliance with all bank regulations and policies. The role may also involve taking on special projects or other duties as assigned to support the bank’s strategic initiatives and operational excellence.

Benefits

Columbia Banking System offers a comprehensive total rewards package designed to support the well-being and professional development of its employees. Benefits include competitive base wages, healthcare coverage (medical, dental, and vision), and a 401(k) retirement savings plan with employer matching contributions. Employees also have access to an employee assistance program, life and disability insurance, tuition reimbursement, and mental health resources. Additional perks include identity theft protection, legal support, auto and home insurance discounts, pet insurance, and access to an online discount marketplace. The bank provides paid vacation, sick leave, volunteer days, and holidays, with benefit eligibility beginning the first day of the month following hire for eligible employees working at least thirty hours per week. Columbia Banking System is committed to fostering a supportive work environment that promotes work-life balance and continuous learning.

Equal Opportunity

Columbia Banking System is an equal opportunity and affirmative action employer. We are dedicated to creating a diverse and inclusive workplace where all qualified applicants receive fair consideration for employment regardless of race, color, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other protected characteristic. We value the unique perspectives and experiences of our team members and are committed to fostering an environment of respect and equal opportunity. If you require any accommodations during the application or interview process, please contact us via email. We welcome all qualified candidates to apply and look forward to potentially welcoming you to our team.