IT Support Specialist

Express Employment Professionals - Cincinnati East; Town of Ithaca (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The Specialized Recruiting Group division of Express Employment Professionals in Ithaca, NY is seeking skilled IT Support Specialists for multiple positions with our local clients. These roles include comprehensive end-user support across desktop and mobile computing environments.

With a strong emphasis on customer service and efficient issue resolution, we're seeking candidates with 2-5+ years of relevant IT experience.

Qualifications

• 2-5 years of IT support or help desk experience.
• Bachelor's degree or equivalent experience.
• Experience supporting tablets and mobile devices (Mac/Android).
• Experience with remote desktop support.
• Strong interpersonal and written communication skills.
• Ability to solve problems with customer satisfaction as the goal.

Responsibilities

• Provide first response to user inquiries, create service tickets, and perform initial troubleshooting.
• Answer phones, escalate issues, and provide remote support for IT queries.
• Resolve complex technical issues, including software, hardware, and network problems.
• Travel to local client locations to support installations and troubleshooting.
• Provide a high level of customer service to internal and external customers.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Remote support

Education

Bachelor's degree or equivalent experience

Tools

Remote desktop software

Mobile device support

Mac/Android devices

Job description

The Specialized Recruiting Group division of Express Employment Professionals in Ithaca, NY is seeking skilled IT Support Specialists for multiple positions with our local clients. These roles include comprehensive end-user support across desktop and mobile computing environments. With a strong emphasis on customer service and efficient issue resolution, we're seeking candidates with 2-5+ years of relevant IT experience.

Job Responsibilities:

• Provide first response to user inquiries, create service tickets, and perform initial troubleshooting
• Answer phones, escape necessary issues, and provide remote support for IT queries
• Resolve complex technical issues, including software, hardware, and network connectivity problems
• Utilize specialized expertise to handle technical challenges and resolve difficult software and hardware bugs
• Travel to local client locations to support their installations and troubleshooting needs
• Provide a high level of customer service to internal and external customers

Job Requirements:

• 2-5 years of relevant IT Support or Help Desk experience
• Bachelor's degree or equivalent experience
• Familiarity with supporting tablets and mobile devices (Mac and/or Android)
• Previous exposure to remote desktop support
• Preferred 1+ years of IT consulting experience and 2+ years of system administration experience
• Excellent interpersonal and customer service skills; strong written communication skills
• Ability to problem solve with the customers satisfaction as the end goal

EOE

#ithNYSRG